Anyone having issues with attaching files to onCampus from google drive?

JT Amirault
JT Amirault
Seventh Anniversary Kudos 1 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions
For some users we are seeing a hang with "Saving..." as soon as the drive file selection is made. Will spin until a cancel is performed. Support is grinding on it for us. 


Hope everyone is fairing well!

Best, JT


 

Comments

  • Bryan Lorenzo
    Bryan Lorenzo Blackbaud Employee
    Tenth Anniversary Kudos 5 Name Dropper Participant
    Hi JT Amirault‍ -


    Yes, we're having this issue as well and have a case open. It affects us most with students submitting assignments. 
    • If a student tries to upload a file from "Google Drive," they will get a message that says "Requesting Google file..."
    • The workaround, for the time being, is to use the "click to browse" option and browse to Google Drive.

       
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  • Shelley Shinabarger
    Shelley Shinabarger
    Eighth Anniversary Participant Facilitator 1
    I notice all of Google Drive is slow.   Short video clips are taking 24 hours to process.   With the entire education world K-12 and universities all on google drive 

    all day long, I think this is definitely affecting it.
  • Elizabeth Boyd
    Elizabeth Boyd
    Eighth Anniversary Participant Facilitator 1
    I've created a document that might help. Ignore the iPad info if it doesn't apply to your situation. Also, make sure your "Google Project" in set up in Core.
  • Jackie Christensen
    Jackie Christensen
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Hi All, 


    The dev team is researching reports of users not being able to attach Google files and will resolve ASAP. 


    Thanks!

    Jackie
  • Megan Day
    Megan Day
    Tenth Anniversary Kudos 5 Name Dropper Participant
    I hadn't paid much attention to this discussion when it first popped up because our students weren't having issues. However, this has now become a HUGE headache for our middle school students on iPads. I'll add our info here to hopefully move this along with support. 
    • Our high school students on laptops (MacBooks) are not having any issues submitting various file types from Google Drive (that we know of).
    • Our middle school students (on iPads) using the "Attach from Web - from Google Drive" to submit Google docs also aren't having any issues. 
    • Our middle school students (on iPads) who are taking photos of their work, turning them into PDFs, and then saving those PDFs to Google Drive are the ones having the issues. If they use the "Attach from Web- from Google Drive" option, it constantly spins and says "Saving..". 
    Yes, the workaround has been to use the "click to browse" option for those kinds of files but it's nearly impossible to ask middle school students to submit assignments in different ways depending on the file type. They're already overwhelmed with everything that is happening and we're not there "in person" to help them with all these workarounds. For the most part, our middle school teachers are ditching Online Submissions in onCampus and having students add things to shared Google Drive folder for the time being. 

     
  • Cory Zolandz
    Cory Zolandz
    Fifth Anniversary Kudos 1 Facilitator 1

    Elizabeth Boyd:

    I've created a document that might help. Ignore the iPad info if it doesn't apply to your situation. Also, make sure your "Google Project" in set up in Core.

    Thank you for sharing this document.  We are having huge difficulties with our students and their iPads submitting Word, PowerPoint, PDFs and Google docs.  The issues seem to be centralized to our 9th graders with a sprinkling through the other grades.

    I will start with your document and see if that helps.  A lot of what I'm receiving when the students tell me they have successfully uploaded the file, is a box that says the file couldn't download, Do I want to preview? I click yes to the preview option and then it open a web browser and says it can't open the file.  We are at the point where we are all together abandoning file submissions in (what we call Blackbaud) mySMHS. 

    To clarify, I am a classroom teacher and not a tech director, so please excuse my lack of tech expertise! 

    Thanks so very much.

  • Wendy Nguyen
    Wendy Nguyen
    Eighth Anniversary Facilitator 1
    Was wondering too if you all had to ‘share the roster’ for students in order for them to attach files from google drive.  So far, we have not been able to have any students successfully attach any google drive.
  • Nancy Kierstead
    Nancy Kierstead
    Tenth Anniversary Kudos 3 Name Dropper Participant
    Wendy Nguyen‍ , we found that we must have class rosters visible in order to allow students to upload their google drive link via the integration. 
  • Wendy Nguyen
    Wendy Nguyen
    Eighth Anniversary Facilitator 1
    So does this mean that Student has access to all info on the class roster? or were you able to hide (address, phone etc.) from them?  

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