Problems with WebPortal

Mike Gaffney
Mike Gaffney
Seventh Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions
Is anyone else having problems with WebPortal? We were instructed by a Customer Support Associate to clear our cache and restart our computers...no luck. Our employees are unable to complete requisitions.  The page just freezes. We are using Chrome.

Comments

  • Sylvia Cook
    Sylvia Cook
    Kudos 5 Fifth Anniversary Name Dropper Participant
    We had similar problems last week, but clearly cache worked for us. 


    Sylvia
  • Jennifer Kurtz
    Jennifer Kurtz
    Ninth Anniversary Facilitator 1
    YES!  I've had pretty consistent problems.  Create a case and have engineers look at it.  They had to recreate my account app pool, whatever that means.  It's been perfect since then.
  • Karen Edwards
    Karen Edwards
    Eighth Anniversary Kudos 1 Name Dropper Participant
    We had the same issue, but clearing the their cache worked for all of our users that were affected. 

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