Donor Fees

Frederick Curry
Frederick Curry
Fourth Anniversary Participant
in Blackbaud Raiser's Edge NXT®: General Discussions
How do you set up for the donor to pay the fees in OLX
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Comments

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge
    Hi Frederick Curry‍ - Check out the thread called, "SmartTHING - SmartDONORCOVER - Tell me about your experience".  My org utilizes this product on our OLX forms, the attached thread includes an post about my experience with it.  I highly recommend SmartDONORCOVER and the best part is it's FREE!

     
  • Karen Diener
    Karen Diener
    Tenth Anniversary Kudos 5 First Reply Name Dropper
    Just to be clear, Frederick Curry‍, OLX doesn't have the option built in to allow the donor to cover their fees.  SmartDONORCOVER is a great third-party option


    Karen
  • Tom Wombacher
    Tom Wombacher
    Fifth Anniversary Kudos 1 Name Dropper Participant
    This looks like a great tool! If I'm looking at the linked topic correctly (thanks for sharing, Austen), the donor can cover the processing fee, and there's no additional transaction fee for the service. I'm curious how they make any money on this. Call me cynical, but I worry about entrusting our donors' credit card info to script created by a third-party that doesn't seem to benefit from the service. But SmartThing is also new to me. Does anyone know any more about the service? Thanks!
  • Steven Cianciarulo
    Steven Cianciarulo
    Tenth Anniversary Kudos 2 Name Dropper Facilitator 1
    SMARTThing never sees the credit card number, it's just a bit of code that creates the box a donor can click to add the fees to their gift. We recently got OLX and this was a highly desired feature - our account rep pointed us toward the tool noting that it's free because they see it as a way to get you interested in their other paid services. Somebody with enough technical knowhow could have done it on their own, they're just making it easy.


    You can see our implementation here: https://mcachicago.org/Support/Support-The-MCA
  • Candace Chesler
    Candace Chesler
    Tenth Anniversary Kudos 2 Name Dropper Participant
    Does the full payment appear in BBMS? Or do you somehow get the revenue from SMARTThing?
  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge
    Hi Candace Chesler‍ - The full donation appears in BBMS; no funds are transferred through SmartTHING. Check out my post on the thread called "SmartTHING - SmartDONORCOVER - Tell me about your experience" to view screenshots of how the process looks on the front-end and the back-end.  I have included link to our donation form so you can see how the add-on works within an embedded OLX form - https://victoryjunction.org/the-gift-of-camp.

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