Bilingual Footer Options

Rebekah Craig
Rebekah Craig
Fourth Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions
Hello everyone,


Our organizations sends out emails in both English and French. We are moving over from NetCommunity to RENXT Email, and I can't find a way to make different versions of the email footer. Ideally we would have one EN footer and one FR footer. From what I've found, the footer isn't able to be edited for different emails. Having one bilingual footer also does not seem to be an option, as the Email Options menu only allows for one link per field type. Our organization could make our Privacy Policy page on our website bilingual, but the link itself in the email would still be EN only.


Another workaround I can think of would be to remove the Privacy Policy link from our email options so it does not show in the footer, and to add an additional block of text above the footer to add this in. This does not, however, address the issue of the unsubscribe link in the footer being in EN only.


What are other bilingual organizations doing for footer options?


Thank you

Comments

  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary Kudos 5 August 2025 Monthly Challenge Badge bbcon 2025 Attendee Badge
    Great question! Following for knowledge's sake only, as I am not in this position at this time. Hope someone has a great solution for you!
  • Rebekah Craig
    Rebekah Craig
    Fourth Anniversary Facilitator 1
    I've checked in with Blackbaud through a case on this topic.


    They mentioned that it is not currently possible to have more than one footer or to change the name of the links at the footer of the email. As a workaround we will have to make a custom footer as a text block that's inserted, but the "Unsubscribe" link in Blackbaud's footer will not be able to be bilingual. Our French emails will still say "Unsubscribe" in English at the bottom.


    Here is an Idea to vote on that is similar: https://renxt.ideas.aha.io/ideas/RENXT-I-3323 and I've added a comment about needing the functionality to change what the text in the footer says.


    Thank you

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