Accounts Receivable Payment Posting
We are relatively new to Financial Edge NXT. I have posted a charge and now am attempting to post the payment. When I go to post the payment and validate, it states “No transactions to post”. Has anyone had this happen? Does anyone know why I am unable to post this payment? Thanks for your input!
Comments
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YES! I just had this happen this morning. I already had a case open for another AR issue when this arose. I sent a message to my contact person who said we needed to open a new case.
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Deb, Thank you for your response! Do you all have a Blackbaud support person? I don't think that we have access to support, but I will double check. I hope that you get it resolved. I am curious about what's causing this issue.0
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Patricia,
We don't have a designated support person. But, since we already had a case open for another issue, I just contacted that same support person.
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I had the same issue posting last week! I too have a case open. Will stay in contact once we receive more information regarding a fix!
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This is incredibly frustrating, considering I have another AR case open. As of today, I am basically unable to use our AR module at all. :-(
Fingers crossed this gets resolved quickly.
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It is very frustrating; especially since we have no idea what is wrong or how to fix it.
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I should have mentioned that I was in database view when I was trying to post the A/R payments.
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Thank you for your response! I will open a case as well. Did you call to open the case or do it online?
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Yes. I am also in database view.
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Hi All,
We appreciate you opening a Support case for this possibly technical issue. To make it easy for you to open a case from Community you can over over Help at the top of the Community, then click Customer Support.
In harmony,
Elizabeth
Blackbaud Community Team
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I had my original case opened through email, and the next day I chose to call in and referenced my case #. I am currently working with the person I connected with by phone, however everything is included under the original support case.
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We too had some problems last week, but I ran across a hint in KB that said to change to DO NOT POST and save and then back to NOT YET POSTED. It worked for us!1
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So….Tech support had me change the post status to DO NOT POST, save it, and then change back to NOT YET POSTED, and that was the fix.
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I can't seem to change the post status. Maybe I am not in the correct location. Where is that choice located?
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Patricia,
You should see it on the right side of the deposit record. It is located below Deposit number and Deposit ID. It should currently read "Not yet posted". If you are unable to select "Do not post" then, it is likely prohibited in your configuration. You can check this (if you have rights to access) by going to Configuration/Business Rules/Deposit and then uncheck the box to Exclude Do Not Post.2 -
Thank you Deb! I changed the status to do not post, saved it and then changed it back to not yet posted and I was able to validate and post. Thank you all for your help!!!!
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Thank you so much! Y'all have been so helpful!
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We are also having issues posting AR payments since yesterday. We are in Data Base view and the debit summary account is not including all the payments.
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We encountered this issue yesterday with a deposit and were able to change to the do not post to not yet posted. However, this happened AGAIN with another deposit where only 1 of 2 payments actually posted. Now we have a payment that shows as posted, but we are unable to change it to do not post, or void the deposit!
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We are having the same issue. I have tried everything I can find to correct it. I noticed it just started happening since the last BB updates. Does anyone know if they are working on a solution?
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Has anyone else that had this issue before encountered it again?
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Yes. I have been experiencing this issue again. I thought it was fixed.
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I got an email from Blackbaud on our open case yesterday and they said they have issued another patch so it should be working again.
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Thank you Tara, for the update! ?
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