Deposit Summary Reports

Jess Munroe
Jess Munroe
Eighth Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Altru® General Discussions

Hi all,

Is anyone else having problems printing the Deposit Summary PDF? Ours has consistently come out blank although there should be multiple deposits included with breakdowns of cash, check, credit card, etc.

Thank you in advance!

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Comments

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    Hi Jess, I see no one has commented that they were having an issue, so I wanted to make sure you contact support if this is still an ongoing issue. Thank you!

  • Jess Munroe
    Jess Munroe
    Eighth Anniversary Kudos 2 Name Dropper Participant

    Thank you Crystal! We actually figured this out - our dates were incorrect, so the deposits were only pulling certain days transactions. Easier fix than expected! ?

  • Celeste Robbins
    Celeste Robbins
    First Anniversary Facilitator 1

    Yes, I have the same issue and I have double checked multiple times that the date is correct, however there is nothing that I can do to make the actual numbers come up for the day that i am requesting…. This has happened to me before and I never was able to understand what or how that happened… How do I get my report for the date needed?

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