All LTI Integrations are down for us today

Megan Day
Megan Day
Ninth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions

Hi all, I've been having teachers ask about our LTI Integrations (Google Assignment, EdPuzzle, and Turnitin) today. They seem to all be down. They were all fine yesterday and any existing assignments that use the integrations seem to be fine as well. The issue is if a teacher goes to create a new assignment. With Google Assignments and EdPuzzle, when the teacher clicks the “Launch” link they get this:

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With Turn it in, they see this (blank Turnitin screen):

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Is anyone else experiencing this? I've already tried working with Blackbaud support but they're suggesting I recreate all of our integrations (going into each application and generate new shared secrets.) I REALLY don't think the issue is with the keys or shared secrets since they all broke at the same time but they aren't offering any other solutions since no other school has reported the issue. Appreciate the help!

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Comments

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    Hi @Megan Day,

    I noticed a Community member has not answered your question yet, were you able to get the LTI to connect?

    In harmony,

    Elizabeth

    Blackbaud Community Team

  • Ben Leddy
    Ben Leddy
    Fourth Anniversary Kudos 3 Name Dropper Participant

    Hi @Megan Day – just confirming that we are looking further into this right now. Thank you for taking the time to post here.

  • Sheila Wyer
    Sheila Wyer
    Fifth Anniversary Participant Facilitator 1

    This happened to me earlier in the week with Turn it in. I went in and re-saved it under integration tools and it started working. I was wondering if it was something that expired somewhere. It may have been a coincidence. I would actually like to see if that would work for you.

  • Ben Leddy
    Ben Leddy
    Fourth Anniversary Kudos 3 Name Dropper Participant

    @Megan Day Happy to share that we believe we've identified the issue and should be putting out a fix soon. Stay tuned, and thanks for your patience.

  • Andres Maruri
    Andres Maruri
    Fourth Anniversary Name Dropper Facilitator 1

    @Megan Day . We are having the same issue. Waiting on a response from Ben once this is resolved.

  • Ben Leddy
    Ben Leddy
    Fourth Anniversary Kudos 3 Name Dropper Participant

    Thanks @Andres Maruri . Aiming to have fix out before end of day.

  • Megan Day
    Megan Day
    Ninth Anniversary Kudos 5 Name Dropper Participant

    @Ben Leddy, Glad to hear the issue has been identified and will be keeping an eye out for the fix.

  • Ben Leddy
    Ben Leddy
    Fourth Anniversary Kudos 3 Name Dropper Participant

    @Megan Day @Andres Maruri Just updating that we have the fix about ready, and it will be in place tomorrow morning. Apologies on the premature timeline and the difficulties this has caused, and thank you for your patience.

  • Ben Leddy
    Ben Leddy
    Fourth Anniversary Kudos 3 Name Dropper Participant

    Just closing the loop to confirm we released the fix. Thank you for your patience!

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