Registering Constituents for Past Virtual Events (via Zoom)

Olivia Harding
Olivia Harding
Sixth Anniversary Participant Facilitator 1 Blackbaud Certified
in Blackbaud Altru® General Discussions
My organization is conducting all our virtual events at the moment in Zoom. We'd like to capture the past several months of Zoom registrants for our virtual events in Altru so we have the event attendance history for our members, etc.


We set up all our past events in Altru as pre-registered programs and we were using Advance Sales to complete the registrations for our attendee lists we exported from Zoom. However, the Advance Sales function sends an email receipt NO MATTER WHAT when completing registrations, even for past events. When testing, we realized that all the constituents we would register for these past events would receive email confirmations for events that are in some cases 3 months past, which of course, is unacceptable.


Has anyone else tried to register their constituents in Altru for past events? If so, how did you get around the Advance Sales Auto emails that can't be turned off?


All suggestions are helpful! Thank you!
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Comments

  • Chris Nungesser
    Chris Nungesser
    Fifth Anniversary Kudos 3 Name Dropper Participant

    Hi @Olivia Harding! You are right! That has been a frustrating thing about Advance Sales. It ALWAYS sends an email receipt. But! But! Good news! I BELIEVE that has recently changed. It's very exciting. I see your post is from earlier this year, so, if this is something you are still trying to do, you may want to give it another go. Honestly, I forget where you turn off the email. I don't remember if it's a setting change or something you deselect with each Advance Sales transaction. I don't use Advance Sales very much. If you are still interested in this topic, I am happy to get the information from someone on my team that does this. Let me now. I'm happy to help. Or, of course, reach out to Support. They're all awesome people over in Support.

  • Olivia Harding
    Olivia Harding
    Sixth Anniversary Participant Facilitator 1 Blackbaud Certified

    Oh, wow, thank you Chris! This may be a game-changer. I'll definitely reach out to support to get the details on how we can change the setting. Thank you!

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