Trouble With Previews

2»

Comments

  • Rick Robbins
    Rick Robbins
    Sixth Anniversary Facilitator 1

    Michelle, have you tried using a different browser like Edge or Google Chrome? If Blackbaud did do an update, it may no longer be supported by Internet Explorer.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    Hi All,

    After reports of this issue on Friday, 9/17 a fix was released that afternoon to address an issue wherein the PDF attachment was blank when clicking the attachment from the Expenses tile on an invoice: https://kb.blackbaud.com/knowledgebase/articles/Article/197326

    We did have some other cases opened on Friday **for a different issue** wherein the pdf preview was blank after running a report in FE NXT web view and were resolved by clearing the browser, cache, and cookies.

    If you have followed the steps above and are still experiencing issues, please reach out to Blackbaud Support.

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant
    Rick, we use Edge and some of the staff use Google, with the same issues.
  • Rick Robbins
    Rick Robbins
    Sixth Anniversary Facilitator 1

    Oh okay. You had stated previously that you used IE. I am not sure what to tell you at this point. This issue was happening to us in Google Chrome, and clearing the history, cache and cookies seemed to be the fix for it. I also tried Edge, and we did not have the same issue using it.

  • Rick Robbins
    Rick Robbins
    Sixth Anniversary Facilitator 1

    Blackbaud finally has something about this issue on their tech support board:

  • Dawn Ariza
    Dawn Ariza
    Fourth Anniversary Name Dropper Participant Facilitator 1
    I had my rep push them on this today.
  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    thank you Rick, but we are still having the same issue here, i am submitting a case.

  • Lisa Olscamp
    Lisa Olscamp
    Seventh Anniversary Kudos 2 August 2025 Monthly Challenge Badge Name Dropper

    Support had us use an incognito window. It works there.

  • Aubrey Rigby
    Aubrey Rigby
    Third Anniversary Kudos 1 Name Dropper Participant

    Clearing my cache worked for the same issue

  • Bill Baldauff
    Bill Baldauff
    Third Anniversary Facilitator 1 Boomerang (2024)
    Clearing the cache worked for me!

  • Angela Campbell
    Angela Campbell
    Sixth Anniversary Facilitator 1

    I can't access modules. Been on hold for Tech Support for over 40 mins. What is going on?

  • Sannyasin Siddhanathaswami
    Sannyasin Siddhanathaswami
    Ninth Anniversary Kudos 2 Name Dropper Participant
    It's working for me. Try opening a browser window in "Private mode" or "Incognito" and see if that works. If it does, then it's related to the caching issue (you have to empty your cache). Best of luck!
  • Finance Temp2
    Finance Temp2
    Third Anniversary Facilitator 1

    Use Google Chrome

  • Wendy Croker
    Wendy Croker
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    We are now experiencing this issue as well. I'm frustrated that the answer to most NXT issues is clear your cache. While that often works for a while, the issue usually returns and we have to keep doing it. It's a pain to have every online program I use think that this is the first time I've used it after clearing my cache. I have to accept extra messages and ‘how to’ tips in more than just Blackbaud. Argh!

Categories