Opportunity Assigned to multiple solicitors

Deb Dressely
Deb Dressely
Tenth Anniversary Kudos 3 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions
We sometimes have more than one fundraiser listed on an Opportunity.  For us, the first solicitor is the Primary and any others are "assisting".  We are finding that NXT doesn't necessarily use solicitors in the order they are entered which causes reporting errors.  Opportunity Assigned to displays in alpha order - not entry order


In database view the solicitor entry order is correct but if a gift officer changes an opportunity status or moves an opportunity from open to pending in NXT, the database view order changes to match the NXT order.  Has anyone figured out how to maintain solicitor integrity with multiple solicitors in Opportunities?

Comments

  • Elizabeth Johnson
    Elizabeth Johnson Community All-Star
    Tenth Anniversary Kudos 5 First Reply All-Star Challenge: End of Year Fundraising Toolkit

    Hi @Deb Dressely, have you had any luck with this? Did you try support? Start an idea?

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Thought I had created an Idea but couldn't locate any that address this issue. We have created a work around using Custom Field to note Collaborating Solicitors. It's clunky in that you can't access custom fields when you are creating an Opportunity. You have to go back into the Opportunity and edit before custom fields becomes available. Much easier in database view.

  • Elizabeth Johnson
    Elizabeth Johnson Community All-Star
    Tenth Anniversary Kudos 5 First Reply All-Star Challenge: End of Year Fundraising Toolkit

    Hi @Deb Dressely, That seems like the best workaround until they have time to build that out. I didn't see an idea either. If you create one post the link here and @ me. I'll vote for it!

  • Christine Cooke
    Christine Cooke
    Tenth Anniversary Kudos 5 Name Dropper Participant

    Have never relied on RE to keep an “order”. Anything can change that… RE randomness any given day, solicitor dates from/to… Besides newbies would not know the “secret” priority. I've always just used Solicitor Type. Primary, Secondary, and Events etc.

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    New idea has been created. Please vote for RE7-I-6371

    c2c661fa304d45fdf7b06f0213633b6d-origina
  • Elizabeth Johnson
    Elizabeth Johnson Community All-Star
    Tenth Anniversary Kudos 5 First Reply All-Star Challenge: End of Year Fundraising Toolkit

    Thanks, @Deb Dressely I voted for your idea.

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