Education Area is Not Working

Stephen Pilon
Stephen Pilon
Sixth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Higher Education Solutions™ General Discussions

All Analysis features were recently moved to Education Area. But when I go there it unhelpfully tells me:

Sorry, something went wrong. Try to refresh this page or come back later.

OK. So where is everything? Anyone know if this is a temporary glitch or something bigger?

Comments

  • Bryna Gleich
    Bryna Gleich Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    I've sent the developers a link to this discussion. Can you also start a ticket with customer support so we can learn more about it and triage this?

  • Joy Hanna
    Joy Hanna
    Fifth Anniversary Facilitator 1
    I have no idea who sent this.


    Right now we have completed everything pertaining to the current cycle and have sent the request to setup the new cycle as of Oct/8/2021.
  • Bryna Gleich
    Bryna Gleich Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Joy Hanna:
    I have no idea who sent this.

    Right now we have completed everything pertaining to the current cycle and have sent the request to setup the new cycle as of Oct/8/2021.

    Joy, did you mean to reply to some other thread?

  • Bryna Gleich
    Bryna Gleich Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Stephen Pilon:

    All Analysis features were recently moved to Education Area. But when I go there it unhelpfully tells me:

    Sorry, something went wrong. Try to refresh this page or come back later.

    OK. So where is everything? Anyone know if this is a temporary glitch or something bigger?

    Make sure you have permissions set up too. Directions are here:

  • Stephen Pilon
    Stephen Pilon
    Sixth Anniversary Kudos 1 Name Dropper Participant

    Yes, just finished up with support and realized that this is outside of Education Management, so I need permission to be set by my Admin to get in here. Makes sense.

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