Inquiry form for international interested candidates doesn't submit, only shows "loading" icon

Kate Kovacs
Kate Kovacs
Sixth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Enrollment Management System™

I have some complaints from international candidates that our Inquiry form never fully submits for them, just sits and “loads”….What are some tips I can give them to provide support?

I tell them already to use Chrome, clear cache or try a different browser….

Comments

  • Jess Moxsky
    Jess Moxsky
    Kudos 5 Fourth Anniversary Name Dropper Participant

    It sounds like you've given them the correct steps. It's likely, as you described, a browser or cache issue. You could also input their inquiry for them, although I know that's sometimes a rather arduous task. I find that Chrome is usually the most reliable, but Firefox is also a good go-to that plays well with the K12 system in my experience.

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