Credit Card Feeds
Anyone else having issues with there credit cards updating?
Comments
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Yes we are having a problem as well. It's not refreshing even though it says updated successful.
We did not receive any new transactions since 10/24/2021 but the balances updated
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Yes, my feeds say “0 accounts processed successfully” and no new transactions are pulled in. Any info on how to fix this?
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I just spoke to Blackbaud support and they are requesting me to gather a bunch of pieces of information for each of my 4 credit card feeds, in order to troubleshoot. But it seems like this is a larger problem on Blackbaud's end that is affecting multiple people, so I'm not sure it is worth it for me to take all the time to gather this information for each credit card. All four of my feeds suddenly stopped working, so it is not like it is a problem with a particular credit card company.
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That's what makes me mad. The representative are only trained to search the knowledgebase and request a bunch of documents like access to database, screenshots, html files without even looking that this issue is affecting multiple clients.
We need more people to report problem otherwise they will treat it as individual issues.
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I am seeing the same problem. Starting a support case. ?
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Alexander – yes! I told the rep that I was hesitant to spend the time collecting 40 pieces of information for all my feeds, when it seems like this is a broader issue affecting more than just me and my credit cards.
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I sent two examples of transactions not downloading. Something I noticed when looking at the individual card in NXT is the refresh date doesn't update. Still had Oct 22 on one and Oct 25 on another. Even if I refreshed in the individual account (not the overall refresh all) the date still did not change.
Here's to hoping they figure this out soon.
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They are asking us to do the same. Seems excessive when there are multiple people with the same issue. Can i ask who your credit cards are through? We have 24 credit card holders. I don't want to do all the work for each of them
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I just got asked for more information. Sounds like the credit card company made a change and Yodlee doesn't know about it to retrieve info. We are using US Bank Visa. Anybody else as well?
The info they are asking for looks like a lot of extra work.0 -
Our credit cards are Staples, Lowe's, American Express, and Citizens (via CentreSuite). I don't believe that there is suddenly a problem with each of these separate credit card companies all on the same day. The issue must be with either Blackbaud or Yodlee in my opinion….
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Ours are AMEX, Chase Visa, HomeDepot Discover.
I doubt that this is problem with credit card providers. This is most likely Yodlee issue.
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We are experiencing issues too! We use First Bank Card.
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We are having same issue and this is HALTING all our work as we have 20 cards with lots of activity. We use Bank of America global card. Nothing has updated since 10/27 and similar to others, Blackbaud is requesting a mountain of information to troubleshoot.
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We are having issues also - no feeds since 10/27
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Yes! Nothing since 10/27 as well. Sent Blackbaud all of the requested files (yet again) and have not received an answer. I would even appreciate a “we are aware of the problem, we are working on it" response at this point. They keep pushing blame to American Express, but I'm seeing here that it is clearly a Blackbaud issue. This is extremely inconvenient.
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Same issue with Regions Bank. Same request for all kinds of screenshots. Clearly this is a widespread problem and I wish Blackbaud wouldn't have us waste time gathering all kind of redundant data they have from elsewhere…..annoying. And of course, zero updates on what is happening….
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We are having the exact same problem. We have 17 users, all with American Express. I sent them the requested information for 1 user as an example and they said they need it for all users. I just wrote in my case notes that it seems excessive when this is a broader issue affecting many users. I'm hoping they update the Blackbaud Status page saying they are aware of this issue and they are fixing it. I'm trying to process our October AMEX statement and can't do it since it stopped refreshing on 10/26.
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It is not just American Express as we use VISA cards. I agree with your feedback that the communication is poor from Blackbaud.0
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I use the Blackbaud Regions card and it's not working. Customer service just asked me for all the screen prints. I responded asking why.0
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Hey, was just updated that the problem is raised to top priority as it is affecting more people. (like we have been saying here). Yeah!
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I also just noticed my B of A cards were not updated
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Blackbaud has acknowledged now, and posted this, but no solution yet:
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They appear to be working again!
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They fix it last night. Hooray!
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Yes! it is working again! ?
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My First Horizon bank feeds haven't worked correctly since the end of September. Supposedly they have escalated the case, but it's been over 6 weeks and they are still not working….
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My credit card activity started refreshing again since 10/26, however, now when I click refresh, it will give me errors and say 9 of 17 cards processed successfully, and then if I click refresh again 10 minutes later, it will give me another set of cards that did/didn't process successfully. Is anyone else having this issue? There doesn't seem to be any rhyme or reason as to which cards they are saying aren't processing. When I look in Manage my Credit Card Fees, everything is linked up and seems to be working.
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We have the same problem but it's better than not working at all.
My bank feed still not working since May and I'm loosing my hope that it will be working at all.0 -
We are having the same issue and Blackbaud told us to refresh the cards individually and then we reconciled the activity to our bank statement and noted two were still having issues. They said they are working on the fixing the error as it is not displaying accurately.0
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I have had the same message of not all cards refreshing, but no error on the card, but not all the time.0
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