Adding Payments to a Deposit in NXT, error message Failed to get cash receipt edit view....

Valerie Priddle
Valerie Priddle
Fifth Anniversary Participant Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Since November 18th, we have been unable to add Payments to a Deposit in NXT. We were told by Blackbaud support this is a known issue and that the error existed previously and was “gotten rid of” in an earlier build (version) but is back in the current build (version). It has been a week and this issue still has not been corrected. Is anyone else having this issue? Does anyone else feel Blackbaud is backsliding on it's transition to NXT?

Comments

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant
    Same problem. They said the fix will be in the update but I don't know when that will happen. Can enter via FE until then.

  • Deb Foos
    Deb Foos
    Ninth Anniversary Kudos 2 Name Dropper Participant

    Same thing here…….until today, I was not even able to enter in database view. I'm not sure what happened to change that, but at least I can catch up in database view for the time being until this fix is implemented.

  • Lori McCall
    Lori McCall
    Sixth Anniversary Facilitator 1

    I am having the same problem

  • David Pelletier
    David Pelletier
    Fifth Anniversary Facilitator 1 Boomerang (2024)

    Same problem. Still not fixed. We couldn't apply credit memo's to an invoice for a week also but that has now been fixed.

  • Erin Hall
    Erin Hall
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    I can't add payments to deposits either. And I also couldn't apply credit memo's yesterday, I couldn't figure out why, but I was able to in database.

  • LeeAnn Schmidtberger
    LeeAnn Schmidtberger
    Eighth Anniversary Kudos 2 Name Dropper Facilitator 1
    We are getting the same message. We have a case number for this but have not received any feedback yet on the progress of getting it fixed. Very frustrating!
  • Deb Foos
    Deb Foos
    Ninth Anniversary Kudos 2 Name Dropper Participant
    I've been watching the status page for any updates, but there haven't been any. Today, however, the issue no long appears on the page as if it's been resolved. I am still having the same issues, however. I agree......frustrating, indeed.

  • David Pelletier
    David Pelletier
    Fifth Anniversary Facilitator 1 Boomerang (2024)
    We were told it the Deposit issues wouldn't be fixed until the Dec 10th update. For now, they told us to enter it in databaseview. Definitely frustrating.
  • Rita Earle
    Rita Earle
    Ninth Anniversary Kudos 1 Participant Facilitator 1

    Yes, we have this issue too, for deposits in web view. It's doable in database view which I am more comfortable with anyway, but if they plan to sunset database view, they need to resolve these issues in web view. I am currently training my replacement as I retire on December 23, and it was disconcerting to have that issue come up when I was trying to train her on deposit data entry.

  • Valerie Priddle
    Valerie Priddle
    Fifth Anniversary Participant Facilitator 1

    While Blackbaud seems to feel it isn't a real problem if the functionality is available in Database view, but I disagree. Our workflows are built around NXT functionality as much as possible. When NXT functionality is not available it takes additional time and resources to adapt transactional workflows and train staff. If not sooner, at least a target date of December 10th for a fix is more definitive information than we have received from Blackbaud support on our case. Thank you.

  • Alexander Frenkel
    Alexander Frenkel
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    The same for us. The case is open and no response. So frustrating.

  • Christopher Stanko
    Christopher Stanko
    Sixth Anniversary Name Dropper Facilitator 1 July 2025 Monthly Challenge

    Same problem here, it's been frustrating for my team. We've had no response on our case from the “internal team” and it's been over 2 weeks.

  • David Pelletier
    David Pelletier
    Fifth Anniversary Facilitator 1 Boomerang (2024)

    BB has fixed the problem. We were able to enter a deposit in FE NXT this morning. Finally!

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