Third Party Ticket Seller, Goldstar- Best Practices

Katelyn Welch
Katelyn Welch
Fourth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Altru® General Discussions

Hello,

We are considering using Goldstar for our winter exhibit to help sell tickets on slower evenings. I will have to provide an excel sheet of Altru barcodes to Goldstar to sell on their site.

Since they do not prepay for them, what is the best practice for selling these to Goldstar in Altru?

I think there are two ways I could do this. The first would be selling them a $0 ticket using a discount or an adjustable discount. If I do it this way, how do I associate their later payments with the ticket revenue for this program?

The second solution would be selling them the ticket at the rate which we get paid for it from them, but using "other" payment method then when we do get paid, I refund the difference of the tickets not sold to "other."

I'm looking for other orgs with similar situations and their best practices. Thank you.

Comments

  • John Ryan
    John Ryan
    Seventh Anniversary Kudos 2 Participant Facilitator 1

    We work with a third party ticket seller, too. What we did is:
    - Made them a constituent.
    - The process for redemption then is that we pull up that constituent record in Daily Sales, “sell” the tickets to it and and have an automatic discount in place that makes tickets “sold” to that constituent 100% discounted regardless of how many there are.
    - Our front desk has access to a guest list page on the third party's web portal to verify quantities and ticket types rather then scroll through tickets on the visitor's phone.
    - When we receive payments, we enter them as a payment in the seller's constituent record noting the related invoice number and date.
    - We can reconcile tickets redeemed into the seller's record against payments received.

  • Katelyn Welch
    Katelyn Welch
    Fourth Anniversary Name Dropper Participant Facilitator 1

    Hi John,

    Thank you for your reply. Could you explain further how you reconcile tickets redeemed into the seller's record against payments received?

  • John Ryan
    John Ryan
    Seventh Anniversary Kudos 2 Participant Facilitator 1

    We compare the number and type of redeemed tickets to the sales detail report that comes with the invoice, adjusting for the commission. It isn't always 100% as there are occasionally tickets that are not redeemed.

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