FE Updates

Ali Abdul
Ali Abdul
Fourth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

What is going on with FE?

The updates that have been implemented recently has made the software so glitchy and not user-friendly AT ALL. What used to take me 30 seconds to complete now takes 3 minutes. The interface is clunky and the pages do not stay customized like they are supposed to. I hate to sound so critical, but these updates have only made using this software much worse. Am I the only one having issues??

Comments

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    You definitely are not the only one. It seems like every day it is something new that has changed, and most of it has not been for the better. If you browse through the Community, you will see lots of complaints about different modules and problems people are having.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    I hope that you are correct! This has really affected how fast I can get things done.

  • Ferdie Alayon
    Ferdie Alayon
    Seventh Anniversary Kudos 2 Name Dropper Participant

    There are noticeable welcome improvements but it takes a little of getting used to that makes it a bit of struggle right now.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    I actually just started looking at other posts. I have never posted anything on here before today. However, it does makes me feel better that other users are facing the same issues. I do not feel like I am losing my mind anymore! ?

  • Brian Theis
    Brian Theis
    Third Anniversary Kudos 1 Name Dropper Facilitator 1

    I have had a lot of issues with the new updates as well, causing me to have to redo work, void payments, all kinds of things. I've tried to use their chat function as well, but it doesn't seem like the chat people really know what's happening either. It's been extremely frustrating.

  • Kim Szalkus
    Kim Szalkus
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    We are too! Is anyone have general windows navigation issues since the upgrade? I like to switch between Blackbaud, excel, pdf's, email, etc…. and my screen gets stuck on Blacbaud. I have to minimize BB to switch the another application. Such a pain!

  • Kristin Preachers
    Kristin Preachers
    Sixth Anniversary Facilitator 1

    I am having the same issues. The person on chat told me to delete my cookies and cache and it should work better. Sure, it works faster for an hour or so and then slows down to almost a halt again right after. I shouldn't have to clear them multiple times a day. It clears out other things I am logged into to and that is just not acceptable multiple times a day.

  • Jennifer Benson
    Jennifer Benson
    Fourth Anniversary Kudos 2 Name Dropper Facilitator 1

    Same here!!! It is unbearable to work in NXT. I created a help desk ticket with no resolution.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    Yes! Unfortunately, I have heard that the service tickets submitted for majority of these issues have no resolution either. I hope they fix the mess that has been created soon.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    I understand that and have actually tried the same thing with the exact same result. I use MFA for all of my logins and when I clear my cookies and cache, they all make me jump through a ton of hoops to get access back into the accounts.

  • Brian Theis
    Brian Theis
    Third Anniversary Kudos 1 Name Dropper Facilitator 1

    I was also told to clear my cache and cookies (due to the thing where checks will print in some random order instead of alphabetical), and it accomplished nothing. A few weeks after I got a “resolution” email that I can apparently fix it in Database view, but with no instructions on how to actually achieve that.

    I've kind of given up on Blackbaud ever helping with anything, to be honest. Feels like we're on our own.

  • Kim Salerno
    Kim Salerno
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Ali Abdul
    We're going thru day 2 of NXT being unusable. Seems like it's getting to be a regular thing every year at this time.

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