Expense Management-Error related to account distribution

Susan Ferraro
Susan Ferraro
Eighth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone else getting repeated error messages in FE NXT that credit card transactions have not been fully distributed when trying to break out a charge to multiple account distributions? It gives this error message even though the amount left to distribute is zero and it won't allow you to submit? We've had to tell users to submit to just one account code and we will break it out on the payables side just so they can submit.

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  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    We had that happen and last week support fixed it.

    What we noticed is it did this when a charge was edited and saved before submitting. We couldn't submit if we went back to edit a charge. If we edit and submit (never click save) then it would submit. We had a handful of charges that we couldn't submit. But it is fixed now for us and we were able to finally submit them last week.

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