Unavailable or forbidden error for client's SSO setup

Cordelia Avery
Cordelia Avery
Fourth Anniversary Name Dropper Facilitator 1
in Education Management APIs

A client is getting the following when attempting to click through SSO:

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When they navigate directly to the `/api/sso/auth/my-sso` link the token is present, so it seems that the SSO is set up correctly, but when they click through the `/app/sso/auth/my-sso` it's not working. It also doesn't work when clicking through a link on the resource board. The permissions on the resource board are set to match other SSOs that are working.

Is there any other reason why this might be happening? This hasn't been an issue with any other clients.

Comments

  • Ray Bergman
    Ray Bergman
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Cordelia Avery - Hi Cordelia, Ray Bergman from the Blackbaud Community Management Team here. Please contact our support team at your earliest convenience, so we can get this issue resolved:


  • Cordelia Avery
    Cordelia Avery
    Fourth Anniversary Name Dropper Facilitator 1

    @Ray Bergman When I sign in from that link, there is no link on the page to actually contact support--is there a link to a place to actually submit a support ticket?

  • Bryna Gleich
    Bryna Gleich Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    @Ray Bergman:

    @Cordelia Avery - Hi Cordelia, Ray Bergman from the Blackbaud Community Management Team here. Please contact our support team at your earliest convenience, so we can get this issue resolved:


    From the link, then click this (scroll down)

    70c69ac8a0d4f65292439f879437c741-huge-im

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