Bank reconciliation

Jessica Holmes
Jessica Holmes
Eighth Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Anybody having trouble with bank reconciliations? I have two accounts that are not linked via Yodlee and when I go to reconcile the register adjustments don't show up and aren't included in reconciliation total? These are cash holding accounts so I am just adding interest and reconciling…reconciling these have always been a breeze and now not so much??!! I will reach out to support but wanted to see if anyone else was having an issue, before I waste precious audit time sitting in a queue and downloading screen shots and all that jazz!! Thanks!!

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Jessica Holmes
    For the adjustments : 1 . Do you see them in the bank register when in Webview? 2. If you go to database view to do the bank rec, do the adjustments show up?

  • Jessica Holmes
    Jessica Holmes
    Eighth Anniversary Name Dropper Facilitator 1

    @Kevin Brazell
    They don't show up in either view; I can see the register is populated but when I go to reconcile the adjustment entries don't populate on the reconciliation or in the register view. They are all posted and cleared…. the weird thing is that I was able to complete one reconciliation for April for one account (I tend to reconcile quarterly) but then encountered the same issue that I am having with the other holding account. It is just odd and I just need to carve out time to deal with support…..

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Jessica Holmes Maybe check if you have any filters set?

  • Kristi Clemmons
    Kristi Clemmons
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Jessica Holmes Are you sure they are posted? Even if they show in the register, they have to be “posted” by going to the Cash Management Subledger and posting the adjustments.

  • Jessica Holmes
    Jessica Holmes
    Eighth Anniversary Name Dropper Facilitator 1

    @Kristi Clemmons
    They are posted. The register doesn't show up when I move through the reconciliation process, even though I can see the register from the bank page. I had this problem once before, thought it was resolved. I am going to reach out to support to see if they can help me.

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Jessica Holmes How did you post the transactions? Journal entry or bank register adjustments?

    If you entered by a journal entry, make sure the highlight is checked off. If it is not than the entry will not show up in the bank register and reconciling.

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