Errors on the OLX form

Mollie Ashley
Mollie Ashley
Second Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussions

Has anyone had a lot of errors of this form. Any advice?

Thanks Mollie

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Comments

  • Ken Rice
    Ken Rice
    Third Anniversary Facilitator 1

    @Mollie Ashley I am seeing a lot of errors as well. Hoping its part of the “technical upgrade”


  • Veronica Adams
    Veronica Adams
    Tenth Anniversary Kudos 2 Name Dropper Participant

    @Mollie Ashley
    I received one this morning. Something about form security and domain not listed. I have not had any issues in the past and it is the same form we have had forever.

  • Kyla Meltzer
    Kyla Meltzer
    Fourth Anniversary Name Dropper Facilitator 1

    @Mollie Ashley @Veronica Adams @Ken Rice
    Hi everyone! I was having the same issues this morning and this article helped me:

    I think the new update may have automatically turned on reCAPTCHA for those of us who didn't have it turned on. Unchecking the box to enable reCAPTCHA may help, too. Hopefully this helps!

    EDIT: Here are the specific steps I took:

    In OLX, I went to Account > Integration Options > Form Security and I added more variations of our website domain. For example we only had [website].org as a domain; I also added www.[website].org and [website].org/donate (and our other donation pages). Just adding the www. version of the website URL seemed to fix all the errors though.

  • Kelly Hatton
    Kelly Hatton
    Ninth Anniversary Name Dropper Participant Facilitator 1

    @Veronica Adams same; first time I've seen this too! KB article fix


  • Ronnie Wells
    Ronnie Wells
    Fifth Anniversary Participant Facilitator 1

    Thank you for the helpful tip @Kyla Meltzer! Followed your steps and our forms are back up and running again.

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