Erroneous billing notifications going out

Laura Forshay
Laura Forshay
Sixth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Higher Education Solutions™ General Discussions

We activated the Upcoming Payment Due notification for the first time, and emails went out to all students with an outstanding balance, not just those with an upcoming due date. Some with past due balances from last November received a “Payment Due in -328 Days” message. Is anyone else having this issue or getting clear guidance from Blackbaud on how these notifications and their audiences are configured?

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  • Dawn Alonso
    Dawn Alonso
    Sixth Anniversary Kudos 3 Name Dropper Participant

    @Laura Forshay
    It did the same thing to me the first time I activated the Past Due Balance. Momma Mia, the amount of emails I recieved after that faux pas. Are you sure it was an upcoming Balance Due, not the Past Due Balance?

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