Add image to thank you email

Vanessa Wong
Vanessa Wong
Seventh Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

How can I add an image to the thank you email confirmation in Online Express please? We want to update our logo. I've gone into ‘Edit’ in the donation form and I'm looking under the ‘5 Thank yous’ tab and in the ‘Edit the email to send’ section. I've tried Ctrl+c the image and then Ctrl+v as I couldn't see a button to insert an image but nothing happens. Am I missing something here?

Any tips or advice please?

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Comments

  • Faith Murray
    Faith Murray Community All-Star
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Vanessa Wong, I don't believe it is possible to add an image to the thank-you email at this time! You might vote for the idea in the Idea Bank here.

  • Vanessa Wong
    Vanessa Wong
    Seventh Anniversary Kudos 1 Name Dropper Facilitator 1

    @Faith Murray Thank you for your response. This is very disappointing as we were able to add our logo before so this must have been an option before. I have voted for this in the Idea Bank. Blackbaud, please implement this!

  • Amanda Tindale
    Amanda Tindale
    Tenth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Vanessa Wong you're not imagining it - when we first started using OLX, we were able to insert our email footer as an image to the OLX thank you messages. At some point it got deleted, and since then we've never been able to add an image, which is really frustrating.

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    If you are open to an alternative, NXT donation forms has the capability to add photos into the confirmation email message.

  • Amanda Tindale
    Amanda Tindale
    Tenth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Austen Brown thanks for the info. We've not looked at NXT Donation forms yet - I think they've only just been made available for us in the UK. I'll find out more.

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