Journal entries not posting to bank register

Sharelle Buyer
Sharelle Buyer
Fifth Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

FYI - I discovered today while working on my bank reconciliation that a few entries from the last week that hit a cash account in the journal entry did not post to the bank register. I opened a case with Blackbaud and they said it was a known issue and they are working on it, but a fix won't be ready until 11/10 or after. Any journal entries hitting your cash account that are posted in the web view are not carrying over to the register. If you post entry in database view, it is fine. I looked on their known issues page and didn't see anything on there. I wanted to share in case other people were not aware of this problem.

«1

Comments

  • Janice Kealoha-Gier
    Janice Kealoha-Gier
    Fifth Anniversary Facilitator 1

    @Sharelle Buyer
    I am experiencing the same issue. Thank you for your post. I also opened a case.

  • Becky Skelton
    Becky Skelton
    Sixth Anniversary Kudos 1 Facilitator 1

    @Sharelle Buyer
    Thank you for your post. I just found this today as I was working on my journal entries for October and bank reconciliations.

  • Thyda Thach
    Thyda Thach
    Third Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sharelle Buyer
    I am also experiencing the same issue. I have opened a case with Blackbaud. Is this your first time experienced this?

  • Christy Salinas
    Christy Salinas
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sharelle Buyer Yep, us too! I imagine a lot of people will be discovering this issue as they go to reconcile their bank registers!

  • Millie Plifka
    Millie Plifka
    Second Anniversary Name Dropper Facilitator 1

    @Sharelle Buyer
    Thank you for posting this. I was afraid it was just me. Glad Blackbaud is aware of the issue and is working to resolve.

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @Thyda Thach yes it is the first time I have experienced it.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Sharelle Buyer
    Good morning! We ran into the same issue yesterday and were able to find a knowledge base article over this issue:

  • Erica Yule
    Erica Yule
    Fifth Anniversary Facilitator 1 Loyalty Badge

    @Sharelle Buyer
    What resolution did you use for this? I opened a case also. Blackbaud suggested I reverse the journal entries and post them again through database.

  • Penny Evans
    Penny Evans
    Fifth Anniversary Facilitator 1 Boomerang (2024)

    @Sharelle Buyer
    Same issue for me as well. I thought it was only on import entries. However, today I see that it is any journal entry in FENXT. I guess database is the only was to enter the journal entries until they fix the issue?

  • Dana Behler
    Dana Behler
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sharelle Buyer Thank you for posting this; we are having the same issue. No fix until 11/10 or after? Yikes. Not like it is budget season for some of us!

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @Erica Yule They told me to reverse in database but before I posted to uncheck the box to create the bank adjustment, then post. Copy the entry and make sure the box is checked for this entry, then post. That box is in the set-up of the system, not able to check and uncheck at will. I wasn't going to risk unchecking the box, then other entries being posted and have more entries to fix. I reversed the entry in web view (since I knew it wasn't posting to the register), and then copied the original entry in database and posted that way. They also suggested doing it through Treasury and marking the entry as Do Not Post. Our general ledger will be a mess for October, but at least I can reconcile my bank statement.

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @Penny Evans only if you are hitting a cash account. Other entries are fine. All the other modules (AP, Cash Receipts, Cash Management) all post to the register fine in web view.

  • Christy Salinas
    Christy Salinas
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sharelle Buyer It looks like the issue has been resolved as of today. ? I tested it out and it works now!

  • Dana Behler
    Dana Behler
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Christy Salinas Still not working for us even though Blackbaud is stating they have resolved it?

  • Patrick Lunn
    Patrick Lunn
    Sixth Anniversary Kudos 2 Name Dropper Participant

    @Dana Behler it's still not working for us, either, unless they mean all entries going forward are working (I haven't tried that yet). I'm more worried about the entries made that still aren't showing up in the register.

  • Patrick Lunn
    Patrick Lunn
    Sixth Anniversary Kudos 2 Name Dropper Participant

    @Sharelle Buyer Update, so I tried a new entry and that entry worked. It appears my old entries are lost in the woods, though. I'm going to have to go to the trouble to identify what those were, and come up with a workaround, aren't I?

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    Hi,

    This is Elizabeth, the Blackbaud Financial Edge NXT® community manager. While I am not a product expert, I am here to support you in community.

    Support has confirmed the Knowledgebase article that @Ali Abdul shared is the correct article for this issue. I encourage others who are still having technical issues and haven't opened a case to contact support.

    Thank you to @Sharelle Buyer for posting this topic to start the peer support discussion.

    Thank you to everyone who shared what they learned on the job and/or from support.

    Together, we make this community a community!

    Please reach out to me for anything community related.

    In harmony,

    Elizabeth

  • Anne Swearingin
    Anne Swearingin
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sharelle Buyer

    I am having the same issues. All the right boxes were marked and the dates are correct.

  • Anne Swearingin
    Anne Swearingin
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Elizabeth Perron
    If I wait until the fix will all be well or do I have to reverse and copy with the box to change bank balance unmarked? With 4 accounts to reconcile this would be a very lengthy process and I am scheduled to be out of the office for the next 10 days.

  • Louann Jenson
    Louann Jenson
    Sixth Anniversary Facilitator 1

    @Sharelle Buyer I am having the same issue!

  • Jason Brown
    Jason Brown
    Eighth Anniversary Facilitator 1 Loyalty Badge

    @Dana Behler the impression I was giving today was the only fix was for us to do manual adjustment. Did you a definite answer that they would fix it by the 10th? Thank you!

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @Anne Swearingin It will not fix entries that are already posted. You have to manually correct all of those.

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @jason brown I received an update and the fix was supposedly done on Nov 4. I have not tested it yet so not sure if it actually works:-)

  • Sharelle Buyer
    Sharelle Buyer
    Fifth Anniversary Kudos 2 Name Dropper Participant

    @Patrick Lunn Yes. The fix did not fix what was already posted. There is an knowledgebase article that shows the fixes, but I did it a little different than they recommended. Probably can't do what I did now since the problem is fixed.

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    @Anne Swearingin

    Please create a case with Support for this specific technical question about the knowledgebase article shared on this thread.

    In harmony,

    Elizabeth

  • Regina Okonkwo
    Regina Okonkwo Blackbaud Employee
    Fourth Anniversary Kudos 1 Name Dropper Participant

    Hello all!

    We understand the inconvenience this issue has caused and are pleased to inform you that this was resolved as at November 4 2022.

    This means that going forward all batches posted as from November 4 will have the right adjustments. However for batches posted between October 27 and November 3, you will be required to carryout the following steps to ensure your adjustments are included in the batches

    1. Manually add the bank adjustments and change the status to Do Not post.

    OR

    2. Reverse posted batch:

    1. Create reversing batch of the posted batch.
    2. Unmark the box to Create the bank adjustments and post the reversing journal entry batch.
    3. Copy the original batch, checking to ensure that the Create banks adjustment checkbox is marked and post the batch.

    If you have further technical questions, kindly create a case with Support.
    See link below to knowledge base article shared earlier

    Thank you
    Regina

  • Jen Hunziker
    Jen Hunziker
    Seventh Anniversary Name Dropper Facilitator 1

    Has anyone fixed the issue by doing a manual bank adjustment and changing the status to do not post? I am having issues with dates in this section.

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    Coming back around to this thread. I had gone the route of creating ‘Do Not Post’ bank adjustments (I didn't like the idea of creating so many JE in the GL). For the most part, it worked well except I am noticing that the sum of any outstanding ‘do not post’ entries at the end of October, is the amount that the bank rec report is telling me the GL cash account balance is out by. The bank does reconcile.

    When I look at the YTD ending balance of the register and the GL for the same bank, the balances match. So that means I have the same entries in both the GL and the register. So I don't know why it thinks the GL does not match the register.

    I have not clicked on 'reconcile now' yet. but I am wondering if I do, when I reconcile November and check off these outstanding items my difference will resolve itself. I don't want to be hasty in doing this as you can't un-reconcile. Did anyone else try the ‘do not post’ option it the problem?

Categories