Reports - Date range of all columns in Content have changed to January 1 - January 31 2023

Terrie Sampson
Terrie Sampson
Seventh Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone experienced this? I am running an existing report in FE NXT and just changed the filter to run on a specific fund (project) and unchecked a few hidden columns in the Content area, but the data range in every single column has changed to 1-1-2023 to 1-31-2023. I didn't change the date range, and this has happened within to two existing reports so far. These reports have worked perfectly before.

Here's a screen grab:

dbb9a29957c7555663e0bbc878277858-huge-im

Comments

  • Carthelle Lyons
    Carthelle Lyons
    Third Anniversary Facilitator 1

    @Terrie Sampson
    Yes, we are experiencing the same issue. Preset filters or changes are not saving, they continue to default back to the same dates you have listed. The format tab is also changing preset settings.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Terrie Sampson
    on the actual columns, what is the value on the date range, is it “This Period” where it would just find the date / period? Or is it something like Specific Range, where you define a specific start/end date, and should hold if saved.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Terrie Sampson
    Just heard there was an update that may have impacted reports. FE Support just published this KB :

  • Shannon Simmons
    Shannon Simmons
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Kevin Brazell do they send notifications of these things, like an email or somethihg. I would never know to look there..

  • Terrie Sampson
    Terrie Sampson
    Seventh Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell Thank you! I will check out the article

  • Terrie Sampson
    Terrie Sampson
    Seventh Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell Hi Kevin, it's the second scenario - custom range with specific start/end date that should hold when saved. Also, am not able to save reports now. Hopefully the article has some solutions/options. I am reading it now. Thank you!

  • Rena Lolley
    Rena Lolley
    Seventh Anniversary Kudos 1 Name Dropper Facilitator 1

    @Terrie Sampson I am also having the same issue. It doesn't matter what I change the dates to, it won't save it, just keeps reverting to Jan 2023


  • John Doyle
    John Doyle
    Third Anniversary Facilitator 1

    @Terrie Sampson I have been running the exact same report every day of this week for our close and suddenly the report output in garbage - missing data for of revenue - understating all expense - and now it seems that the BB FE IT has simply gone home with NO RESOLUTION!!!!!!!!!!!!!!

  • Brandi Kemp
    Brandi Kemp
    Third Anniversary Facilitator 1

    @Carthelle Lyons
    We are also experiencing the same issue. Has FENXT responded???? I do not see a resolutiuon.

  • Paul Wu
    Paul Wu
    Sixth Anniversary Kudos 2 Name Dropper Facilitator 1

    @Terrie Sampson
    Just started to experience this issue and have resorted to running reports in database mode.

    I've also had issues with saving, but have posted another thread on it as I was thinking it had something to do with file size, but I can't export to excel. We have other reports we have saved and exported to excel and they show up fine.

    It's almost like clock work, FE updated with some ‘improvement’ and it breaks.

    I'm seriously going to be looking at moving away from this program. I'm glad we never integrated RE into FE.

  • Susan Trippe
    Susan Trippe
    Kudos 4 Fourth Anniversary Name Dropper Participant

    @Kevin Brazell
    Thanks…I thought I was losing my mind because I keep getting this error. I can, however, run reports directly as Excel Data Only. This only works if I don't need to change the dates on the report though.

  • David Clisham
    David Clisham
    Fifth Anniversary Name Dropper Facilitator 1

    @Terrie Sampson
    Has anyone gotten a response from Blackbaud on why this is happening?

  • Don Wheat
    Don Wheat
    Fifth Anniversary Name Dropper Facilitator 1

    @David Clisham
    It is supposed to be corrected but I'm still having the same problem. It was suggested that I clear cookies and cache but that did not resolve the issue.

  • Don Wheat
    Don Wheat
    Fifth Anniversary Name Dropper Facilitator 1

    @Don Wheat
    From Support - “I am seeing that we're still seeing clients are being affected by this; I am working with our internal team currently to let them know you've been affected by this.”

  • Cristina Plascencia
    Cristina Plascencia
    Second Anniversary Facilitator 1

    @Terrie Sampson
    Same issue here, cleared cache, still shows January dates for us..

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