Using BBMS and NXT? Please Vote Here

Lee Grisham
Lee Grisham
Kudos 3 Third Anniversary Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

If you are using BBMS and NXT, you might or might not be aware of the rate increase that happened last month. This has come via the update below. As part of this, all BBMS customers have access to Credit Card Updater. This does not work with any recurring gifts in NXT. Thus, the addition of it is useless.

Would like to see BB release something and make a change that is applicable to all of their customers, especially those who are using their “newest” products. We are already constrained by having to navigate multiple systems that represent differently and spend added staff time doing administration work created by the “newest” features released.

Vote Here

Comments

  • Adriana Reyes
    Adriana Reyes
    Fifth Anniversary Kudos 1 Participant Facilitator 1

    @Lee Grisham OMG I had no idea it didn't apply to NXT, that makes no sense. We currently used both NXT and OLX, althought I really don't like using NXT but kinda have to for a couple of online donation forms.

  • Joel Raasch
    Joel Raasch
    Tenth Anniversary Kudos 1 Name Dropper Participant

    @Lee Grisham I voted today! Thanks for posting this. Who knew? We're considering moving into RE NXT and BBMS... wanting to start using Credit Card Updater.

  • Adrian Pitts
    Adrian Pitts
    Seventh Anniversary Name Dropper Participant Facilitator 1

    @Lee Grisham Currently using both Online and NXT and I did vote today. Thanks for sharing the knowledge.

  • Bill VanLandingham
    Bill VanLandingham Blackbaud Employee
    Eighth Anniversary Name Dropper Participant Facilitator 1

    @Lee Grisham, thank you for your post. I can confirm that CCU works for gifts in both in Webview (NXT) or Database view. The Updater process works at the Blackbaud Payment Services (BBPS) level, so the location of the recurring gift doesn't affect functionality. The only thing that needs to happen in RE database view is to register the cards each month in either the Data Health Center in the US or Admin Center outside the US. You will run the registration service each month to pick up new recurring gifts or deregister terminated gifts. This ideally should be done around the 8th of every month. You will then return to the same spot around the 15th to run your control report to see which gifts were updated or those that were not. If you search the keyword Credit Card Updater in the Knowledge Base, you will find the instructions you are looking for. I hope that helps.

  • Lee Grisham
    Lee Grisham
    Kudos 3 Third Anniversary Name Dropper Participant

    @Bill VanLandingham Would you be able to link to that? I've been told that nothing works on the NXT level by customer service and it hasn't updated our expired cards within NXT.

  • Bill VanLandingham
    Bill VanLandingham Blackbaud Employee
    Eighth Anniversary Name Dropper Participant Facilitator 1

    @Lee Grisham, here are the top level instructions. If you have further issues with it, let's set up a call and look at your set up specifically. I checked with a Senior Product Manager to confirm functionality.


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