Blackbaud for Outlook add-in not working

Lawrence Rush
Lawrence Rush
Ninth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

We have the Blackbaud for Outlook add-in installed, but we keep receiving the message that “This page is no longer accesible to users of Internet Explorer.” We've made sure that both Windows and our microsoft office products meet the minimum requirements, but seems that Outlook still won't default to using Microsoft Edge.

Has anyone had this happen? Solutions?

Thanks in advance!

Comments

  • Don Burrhus
    Don Burrhus
    Fifth Anniversary Kudos 2 Name Dropper Facilitator 1

    @Lawrence Rush
    What version of Outlook are you running? We found that the fix was upgrading to a newer version of Outlook.

  • Lee Grisham
    Lee Grisham
    Kudos 5 Third Anniversary Name Dropper Participant

    @Lawrence Rush I was in the Marketplace this morning and noticed that Blackbaud for Outlook was asking for new Permissions. I approved that. Wondering if that might be hampering things??

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    @Lawrence Rush - Check out this KB Article -


  • Lawrence Rush
    Lawrence Rush
    Ninth Anniversary Kudos 1 Name Dropper Participant

    Update: Turns out we did in fact have an older version of Outlook. We didn't initially realize the difference between build versions and version numbers. We would need to purchase a new Office suite in order to upgrade and have the plug-in work.

  • Warren Sherliker
    Warren Sherliker
    Tenth Anniversary Kudos 2 Name Dropper Participant

    @Lawrence Rush Not sure if it helps but we have SmartOUTLOOK for any Outlook version and RE DB view and RE NXT web view. Get in touch if you are interested or Google will tell the answers!

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