How to reassign admin access

Gerald Truong
Gerald Truong
Second Anniversary Name Dropper Participant Facilitator 1
in SKY Developer General Discussions

Hello community,

Our developer account admin left the company and we forgot to reassign this role to one of our current developers, locking us out of being able to update our account.

Any guidance on how we could proceed?

I tried chat support last week but it gave me a contact who has yet to reply to us.

Comments

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 3 Name Dropper Participant

    @Gerald Truong Hi Gerald, I'm Chris with the Blackbaud SKY API team. I'll reach out to you to get your application transferred. I'm also curious to hear how your request was routed through support so future requests make it to my team. You'll hear from me shortly.

    For anyone finding this post while searching for information about transferring their application: If the application is owned by a developer that you're still in communication with, you can use our self-service approach described here:

  • Gerald Truong
    Gerald Truong
    Second Anniversary Name Dropper Participant Facilitator 1

    @Chris Rodgers
    Thank you for responding! Fortunately we were able to reassign the role by linking our lead engineer's email address to our previous admin Edlink email address, enabling our lead to gain access to the account.

    We are good to go ?

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