Payment Exception

@Lisa Madden There are a few things that can cause a batch to have exceptions. It could be that a gift or gifts has a mismatch with the assigned campaign, fund and/or appeal. Another thing that we have seen cause an exception is that the covered processing fees is coded to the same fund as the gift which causes an error. You can actually see what the error when you go into editing gifts. There should be some sort of flag (I think it is a triangle with and exclamation point or something like that). If you hover your cursor over the flag, it will give you a reason that the gift is creating an exception in the batch. All you have to do is the fix the reason and save the gift. It should clear the exception. If you have several gifts with a flag, you will need to correct and save each gift.

If it is a campaign/fund/appeal error, then the donation form is causing the error. If it is a processing fees/split gift error, then you need to change the fund for the processing fees under Settings or change the setting to default to the same fund as the gift.

Happy to help if you still have questions. The main thing is to go into “edit gifts” in the batch, hover the cursor over the flag and see why the gift or gifts are creating exceptions in the batch.

@Lisa Madden - I recommend you follow @Carrie Aranda's advise and access the back-end of a batch through Edit > Edit batch gifts to locate the specific error for each of the gifts with an exception.