Invalid Property Value - Over 2 weeks without data generating out of RE

Tiffany Markel
Tiffany Markel
Third Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

For over two weeks, any and all data to be exported from Raiser's Edge NXT database view (ie. Control report for batch, address lists, thank you letters, etc.) I get the error message “Invalid Property Value.” Blackbaud support has not been able to fix it and I just get a we're working on it email every day. Starting week three now, I thought I would reach out and see if anyone else has experienced this and if they have any ideas for a fix. Also, any ideas as to how long tech will take to fix a problem that has basically deemed our database useless? I'm newer to this platform and have never had an issue this big.

Comments

  • Mara Weber
    Mara Weber
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Tiffany Markel Did you ever get a response or fix for this problem, Tiffany?

  • Tiffany Markel
    Tiffany Markel
    Third Anniversary Name Dropper Facilitator 1

    @Mara Weber For us, the answer ended up being a strange printer properties error that was causing the whole thing. I don't remember specifically, and they helped me via live support so I don't have a transcript. I will dig around and see if I can scrounge up any more information.

  • Mara Weber
    Mara Weber
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Tiffany Markel--oh thank you, thank you, thank you, for reminding me of this, Tiffany! Yes, you are exactly right and it happens here every so often, but not often enough that a I remember how to fix it. ? I will try not to forget the next time this happens!

  • Tiffany Markel
    Tiffany Markel
    Third Anniversary Name Dropper Facilitator 1

    @Mara Weber Glad I could help! It is crazy-making when it happens!

Categories