Is there a way to get email notifications from messages sent within Blackbaud?

Nathan Ong
Nathan Ong
Third Anniversary Kudos 2 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions

Just wondering.

Thanks!

Comments

  • Courtney Stern
    Courtney Stern
    Third Anniversary Kudos 2 Name Dropper Participant

    @Nathan Ong YES!

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    Go and click on your name at the top and select “Settings”

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    Then on the settings page, click “Notifications” on the left. You can input your email and phone number and choose to receive both when messages are sent to you!

  • Nathan Ong
    Nathan Ong
    Third Anniversary Kudos 2 Name Dropper Participant

    @Courtney Stern Very simple, thank you Courtney!

  • Jenny Jackson
    Jenny Jackson
    Second Anniversary Name Dropper Facilitator 1

    @Courtney Stern I am new to Blackbaud and am trying to clarify something. When it says notifications, does it mean that it sends a text or email that says “You have received a notification” and then the person has to go into blackbaud to their inbox there to see the actual content of the notification? Or does it send a notification with the content directly to their phone or personal email inbox? For example: Baseball sends a notification that says game is canceled. Does the parent get a text that says Game canceled or do they get a text that says you have an athletics notification, directing them to their inbox within Blackbaud? Thanks!

  • Shannon Krise
    Shannon Krise
    Fourth Anniversary Kudos 3 Name Dropper Participant

    @Jenny Jackson I'm not certain about the texts, but I'm sure there are other users who can confirm. I do know that the email notification sends the complete text of the message to the user's email. The email notification comes from a blackbaud sender, so users cannot reply directly to that email notification, but they receive the complete text, not just a “you have a message” notification.

  • Courtney Stern
    Courtney Stern
    Third Anniversary Kudos 2 Name Dropper Participant

    @Jenny Jackson Hi! Welcome! The email notifications often include the messages and you can customize notifications for activities, athletics, etc. Go to Extracurricular - communication - notifications. Same for academics! Hope this helps!

  • Courtney Stern
    Courtney Stern
    Third Anniversary Kudos 2 Name Dropper Participant

    @Shannon Krise You can customize notifications for pretty much everything. Go to Extracurricular or Academics - communication - notifications. Hope this helps!

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