Credit Card Feed

Jerry Tregea
Jerry Tregea
Third Anniversary
in Blackbaud Financial Edge NXT® General Discussions

We have not been able to reconnect our credit cards since the Yodlee update last month. Blackbaud is telling us to enter everything manually and that it could take months to fix. Is anyone else having the same issue?

Comments

  • Forrest Temple
    Forrest Temple
    Name Dropper First Anniversary Facilitator 1

    @Jerry Tregea
    Yes and BB keeps saying that our credit card provider is at fault. My problem started when I as unable to connect a new credit card. At that point in time my other 4 cards were connecting and transactions were loading for processing. BB's solution to my one card problem was to push out the Yodlee upgrade to my account. That immediately disconnected my other 4 cards. I now have the cards connected but the transactions will not load.

    Does anyone have any ideas on how we can come together as a group to pressure BB into a solution?

  • Kerry Kirkpatrick
    Kerry Kirkpatrick
    Name Dropper First Anniversary Facilitator 1 December 2023 Challenge: Season of Giving

    @Jerry Tregea
    We are having the same issue. It comes up with a different account than any we have had. Did you find a solution?

  • Geovanny Prospel
    Geovanny Prospel
    Second Anniversary Name Dropper Facilitator 1

    @Jerry Tregea
    We are having the same issue. Blackbaud FE seen no to care. we still waiting for solution since last month.

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