Error when running A/P checks
Receiving an error code of Invalid or corrupted PDF file. BB acknowledges that there is an issue but doesn't know what is causing it or when it will be resolved. Anyone else experiencing this?
Comments
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@Gloria Manzenberger Yes, I ran into this error this morning.
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@Gloria Manzenberger Same for us
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@Gloria Manzenberger
Same here. Tried rebooting several times and have now determined it isn't me. Thanks for posting this.2 -
@Gloria Manzenberger Yes I am running into the same problem. Thankfully, I am only trying to run 2 checks.
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Yes, experiencing the same problem…@Gloria Manzenberger
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@Gloria Manzenberger
We are having that same issue, on hold for customer service for more than an hour
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@Gloria Manzenberger, Yes, thank you for sharing – We have identified an issue impacting some of our customers causing errors when processing checks in FENXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please reference this status page for updates.
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We finally went into DB view and voided and purged the checks that the system “thought” were printed, changed the beginning check number and reprinted from there. Not ideal, but at least a workable solution.
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