A/P Check formatting changed

@Aaron Bronson @Tricia Fourman Thank you, Aaron, I will be testing this. Tricia, after restoring, messing with the alignment did not work, it seemed to move some things on the page but not others at the same ration. Very buggy.

After doing the ‘restore default’ thing last week, and fiddling with the settings, we got our check information where it needed to be. This morning, I go to run AP checks and because I am getting a bit leery of this system, I ran a test check first and my MICR line has moved up while everything else on the face of the check is in exactly the same place. Because I don't believe you can move the MICR line by itself, and because everything else is fine I'm a bit baffled as to what to do this week. Also, having to do a test check every week is not a logical way to do business.

With a bunch of fiddling, this is what is working for us this week - I've moved the content down 0.25" and the address back up 0.25" and to the right 0.20" (although this is obviously dependent on where your window is in your envelopes) and am printing it back at ‘actual’ size per my .pdf choices. We are lucky in that our check stock has a line drawing on it, which makes it very easy to see where things have changed and where they should be. Who knows what next week will bring!

@Katie Fox my ‘favorite’ comment from them is how it's our fault for not using their check stock - I'm not exactly sure how the paper you are printing on affects where the printing actually goes but there you have it.

@Debbie Thacker For me, given the limitations on how I can “adjust” the printout in NXT, I am choosing between having the check amount & date in the right place and being able to read the addressee information through a standard window envelope. The last month this has not only wasted time, but wasted a lot of check stock.

@Sarah Searle and all:

We have been having this problem as well. Our AP Manager (like 99.99% of our staff) uses a Mac with Chrome, and until a few weeks ago, she was able to print checks from NXT by printing them as PDFs first. Now they print with the wrong alignment, even when she uses the default option, and saves her settings. She opened a case with BB Support, and they made suggestions to try things she had already tried, but still the checks simply do not print properly for her. Support had no other solutions to offer.

On my Windows 11 machine, I used to be able to print checks directly from either the database or NXT (Firefox). BUT… now when I try printing checks through NXT, the alignment is all off. The addresses print too high to be seen in our standard window envelopes, but worse, the internal spacing between sections, like between the address and the signatures, or between the date and the first address line has changed too. This is not the fault of the browser or the computer's OS or the paper stock - this is someone at BB tweaking in the background, like throwing spaghetti at the wall to see what sticks.

Database check printing still works the best for me, but it's ridiculous that I have to stop what I am doing, go into AP, and print checks from the database because printing them from NXT on any machine is such a mess.

@Heather Craig
Ashley (at Blackbaud support) has acknowledged that the settings must adjusted for each check run and for each user. This is insanity!

Has anyone got this issue to resolve? I can not get the MICR line to fall under the security line on BB checkstock

@Dorinda Pieper, I've done this, my problem is the MICR line seems hard coded, it doesn't move and it is not falling below the watermark line where it should per bank regulations.

@Debbie Thacker we have the same issue and depending on if we print from the database or webview, it is different also

@Dorinda Pieper
Thank you!!! This helped us!