Faculty parents want to use personal email for correspondence about their child

Heather Carlisle
Heather Carlisle
Third Anniversary K12 2022 Conference Attendee
in Blackbaud K–12 Education Solutions™ General Discussions

Is there a way for faculty parents to receive all correspondence about their child to their personal email address rather than to their work email (which is tied to their blackbaud accounts)? The only option we've seen so far is to add a cc email on their accounts but this just means they'll get both work and personal emails to both email accounts.

Comments

  • Barbara V Glass
    Barbara V Glass
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Heather Carlisle

    We add it to their cc email and it works fine.

  • Shannon Krise
    Shannon Krise
    Fourth Anniversary Kudos 3 Name Dropper Participant

    @Barbara Glass I never used the cc address because I thought it would only copy that address on pushpages. Does including the cc address copy emails that are sent using the “send communication to” option on group rosters and parent notification emails?

    I did have one teacher request this, and I ended up creating a ghost parent account for her that she could not log in to, but had a parent relationship to her student. This similarly resulted in duplicate messages though.

  • John Bozek
    John Bozek
    Second Anniversary Kudos 1 Name Dropper Participant

    @Barbara Glass:

    @Heather Carlisle

    We add it to their cc email and it works fine.

    When I was working through this with my userbase earlier this year after talking to support it seemed like the options were either both e-mail and cc e-mail get the message or the only e-mail on the account is the desired recipient e-mail.

    I believe you can still have their BBid be the work e-mail so their log in will not change but have the e-mail on the contact information section of their profile be the desired recipient e-mail.

    a note depending on the correspondence blackbaud treats the cc e-mail as just an extra e-mail. I ran into this when my teachers were trying to send e-mails to parents in their academic group the “e-mail parents” feature will only populate with the main e-mail and not reference the CC e-mail at all.

  • Kathy Hannon
    Kathy Hannon
    Tenth Anniversary Kudos 5 K-12 Fall 2025 Product Update Briefing Badge Name Dropper

    @Heather Carlisle we also add to cc email. We explain to the faculty/staff that their work account needs to be their main email as we publicly post these email addresses on our website - this way their personal emails remain private. This calmed the chatter of needing to have one email for their student communication and one for their work.

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