Web Purchasing Multi-Factor Authentication - Not on Smartphone

Danielle Jain
Danielle Jain
Second Anniversary Name Dropper Facilitator 1 December 2023 Challenge: Season of Giving
in Blackbaud Financial Edge NXT® General Discussions

Web Purchasing requires the use of a smartphone MFA authentication app, such as Google Authenticator. We have several employees who do not wish to use their personal phone for work. Are there any workarounds for this - desktop apps, MFA that will use a phone call? Can we turn off MFA for Web Purchasing?

Comments

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @Danielle Jain, I'm sorry but the MFA can not be turned off as it is an industry standard security measure, to help safeguard your organization and your data. Here is a resource with FAQs on our MFA that you may find helpful – including one on “users who do not have personal mobile phones or devices to set up MFA.”

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