Are your parents with Verizon receiving text notifications?

@Sondra Berry I have seen the same thing. I had one family report to me that it took about 4 hours to receive a notification through Verizon. Same thing with XFinity Mobile - even though it is Comcast product, it is throught the Verizon network.

@Sondra Berry I don't have Verizon to experience for myself. But working in the IT office here, we have received multiple messages from families that say they aren't receiving notifications, but then a couple of hours later, we get a follow up email saying it was just delayed. Some have had a 2 hour delay, some are 4 hour delays. I have T-Mobile and another member of the IT department has AT&T. Testing it, the notifications came through within 60 seconds. But the delayed notifications have been strictly Verizon.

@Sondra Berry
Are you talking about emergency notifications or another text reason? What service are you using to send these notices? We use Bright Arrow, which I know a lot of school use. Do you know if it is a Verizon issue, a BB issue, or a Bright Arrow issue??

@Sondra Berry and all on this thread:

Wireless/Cell carriers are getting more strict with the email-to-text method for notifications, and we have experienced the same delivery delay in our testing. The team is evaluating options and will release a change ASAP to mitigate the issue. Please create a Support case if you haven't already so you will be notified when this is resolved.

We know this is a critical time for many schools as faculty and students return to campus. Thanks for your patience!

@Jessi Walters - I'm glad I did a search on this in the forum. I created a couple of cases related to codes not being delivered lately, and the support team have not informed me of any known issues. How can I get on the list to be notified of resolution?