Expense workflow approval rules being skipped

Robert Cestola
Robert Cestola
Name Dropper First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

When processing an invoice through expense workflow with an amount that is supposed to go through all three layers of approval, the invoice is being pushed to the final layer of approval without allowing the first two approvers to sign off on it. Has anyone else had this issue and, if so, were you able to resolve it and how? Thank you.

Comments

  • Suzanne Moore
    Suzanne Moore
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Robert Cestola
    In your approval rules,if you want something to go through 3 layers in succession, they all must be in the same approval flow. This is what mine looks like:

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    So any invoice above $0 goes first to kgordon, and once approval is given by that user, it is forwarded on to lgray.

    The one other thing that I know does affect the approval flow, is the user settings being set to out of office.

    Hope this is of some help

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