Support Down?

@Megan Day
I am not currently able to access the blackbaud.com admin console, so I suspect there is a larger issue at play.

@Lauren Henderson Thanks for the alert!

@Megan Day Right back to it again this morning. Can't even log into support. Nothing on the status page. Once is an annoyance but twice in the span of a day and a half, especially after we were told the issue was fixed, is flatly unacceptable. Ugh.

@Brian LeBlanc though the status page is reporting degraded performance on signin and BBID…

@Michael Clark So, it looks like nothing more than a horrible bit of coincidental timing for Blackbaud. Microsoft is having a cloud services outage that is not only affecting their downstream services (including BB) but is also affecting ISPs, which explains why my own internet connection has been spotty this morning.

To Blackbaud's credit, the support rep I talked to (because phone was the only way I could get in touch with support) was amazing, and said that the “degraded performance” denotations are leftovers from Tuesday's BBID outage and shouldn't have anything to do with anything going on today. They opened a ticket and are going to keep an eye on it, but it sounds like today they are in the same spot we were on Tuesday: waiting for their provider further up the line to fix their issue and kind of stuck in neutral until they do.