Unknown Error Something went wrong when printing a/p checks

Michelle Graby
Michelle Graby
Second Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone been experiencing issues when printing AP checks? We choose to print AP checks, the screen has the round green circle and then we receive this message. It actually processes the checks without giving us the option to print them from the PDF. We've had to go in and void all of them two times this week in order to reopen the invoices for payment. We can't print as of right now. I have a case/ticket in with customer service. Curious if anyone else has experienced this?

Comments

  • Blake Paradise
    Blake Paradise
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Michelle Graby Hi Michelle! Sorry for recent issues you are experiencing. I hope that support is able to resolve this quickly for you guys.

  • Jann McKenzie
    Jann McKenzie
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Michelle Graby Do you download the PDF to a folder and then try to print the PDF?

  • Michelle Graby
    Michelle Graby
    Second Anniversary Name Dropper Facilitator 1

    @Jann McKenzie

    We do. It's actually “hanging” up prior to showing us the PDF. I did hear from customer service and they are recommending if we are trying to process over 50 invoices that we do them in batches.

  • Jann McKenzie
    Jann McKenzie
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Michelle Graby Huh. We do over 50 invoices every week and have not had this issue. Sounds very frustrating!

  • Manny Garcia
    Manny Garcia
    Fifth Anniversary Name Dropper Participant Facilitator 1

    @Michelle Graby Hi Michelle, this happened to us last Thursday and i thought my staff made a mistake; so like you, i had to void and purge the numbers. i walked over to observe and saw the green circle and i said “don't touch it” ? so we waited and told my staff, let's wait and don't do anything, because by clicking and clicking might've skipped the printing and saved. Guess what? the screen showed up for us after a couple minutes and we were able to print out just fine. I hope this helps!

  • Jennifer Hughes
    Jennifer Hughes
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    @Michelle Graby
    We just had this same situation happen to us when processing 100 checks. Support is telling me I have to void and purge each one individually and then recreate the payment run. Is this how you ended up having to resolve also? If so, this is not a good solution.

  • Jennifer Hughes
    Jennifer Hughes
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    Also, support told me to do future check runs 10 checks at a time. This is not feasible.

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Michelle Graby this happened to us yesterday also. Extremely frustrating and time wasting. we have had to void the entire run and then redo them in small batches also. i will follow this thread!

  • Kristie Sopher
    Kristie Sopher
    Third Anniversary Name Dropper Participant Facilitator 1

    @Michelle Graby yes this just happened to me twice and got the error message “failed to fetch”. Sent a screenshot when opening a case on chat and they wanted the full page screen shot, not just the picture of the error. had to void the checks twice and when I tried to duplicate the error again it finally worked after spending 30 minutes on chat. I normally don't even open a case because of the time involved in trying to get help. FENXT frequently will not work entering invoices and is slow going from screen to screen. Sometimes we have to enter an invoice 3 times before it takes it. Same with edits. Very frustrating!

  • Jennifer Hughes
    Jennifer Hughes
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    @Kristie Sopher This has been our experience with entering invoices as well. And sometimes we think something didn't take and then go back later and it's there. So frustrating and makes it impossible for us to function in FENXT.

  • Sarah Searle
    Sarah Searle
    Kudos 1 Name Dropper First Anniversary Facilitator 1

    @Jennifer Hughes
    This is ridiculous!

  • Sarah Searle
    Sarah Searle
    Kudos 1 Name Dropper First Anniversary Facilitator 1

    @Jennifer Hughes
    I think you used to be able to void and purge and range of numbers in database view. Is this yet another example of Blackbaud's failure to honor their commitment that “no functionality in DB will be disabled before that same functionality is available in NXT?”

  • Laura Finley
    Laura Finley
    Name Dropper First Anniversary Facilitator 1

    @Michelle GrabyHas there been a fix to this?

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