FE Data Entry

kathy kreeger
kathy kreeger
Fifth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Half way through entering invoices this morning I got the ‘a default account cannot be used as the debit account for this transaction’ message, even though the account in question is not a default account. I tried a different invoice and now I seem to be getting the same message for all of them. My help desk friends are insisting the problem is at our end, and that somehow it's because we have a ‘default account’ rule - which we do - but it is not for the accounts I'm using. So - just a heads up - in case anyone else ends up with the same problem. This is both in the database & webview.

Comments

  • kathy kreeger
    kathy kreeger
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    They asked us to uncheck the default account rule, which has fixed the problem, but there is a reason we have the default account rule and now it's … useless.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @kathy kreeger by chance, the debit account(s) , were they expense accounts or using something different for the debit of the invoices? If different what type of account?

  • Chris Uzun
    Chris Uzun
    Name Dropper First Anniversary Facilitator 1 September 2024 Monthly Challenge

    @kathy kreeger:

    They asked us to uncheck the default account rule, which has fixed the problem, but there is a reason we have the default account rule and now it's … useless.

    Same here - we were cleaning up our Business Rules and pulled up the documentation to ensure we are properly setting it up. We followed Blackbaud's recommendations, which lead to us getting these errors. They told us to disable the feature, or change the default accounts. The default accounts were also set up according to their specifications…

    It seems they aren't entirely sure what they are doing. They recommend we enable this rule, but when we do so we get errors, based on the setup that they have insisted we use.

    Blackbaud is happy to sell support services, when their own documentation is leading users astray.

  • Dan Hout-Reilly
    Dan Hout-Reilly
    Kudos 4 Fourth Anniversary Name Dropper Participant

    @kathy kreeger I had this happen when using NXT modules to hit our petty cash account (though I didnt have a problem using DB view miscellaneous entries!). I was struggling to find in which module the account was set as a default. I had to check the settings in each module individually (module (e.g. GL, Payables)>settings>default accounts) since Blackbaud couldnt tell me where the default account was set. In my case, I eventually found that it was set up as an AP reclassifiation default account (who knows why?!). I updated this to our standard reclassificaitons account.

    I did find however that once I started changing defaults the system required me to enter all the defaults for that module even if it wasnt previously set. Therefore I had to set up a new account to set as the default AP discount account even though an existing account would have made sense (i.e. a miscellaneous income account would have made sense as default AP discount, but if it was set as the default, it then couldnt be entered elsewhere when needed). Gotta love BBNXT!

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