Photos don't load after adding/changing them to School Website pages

Elisheva Mayerhoff
Elisheva Mayerhoff
Sixth Anniversary Name Dropper Facilitator 1 September 2024 Monthly Challenge
in Blackbaud School Website System™

I have been having this issue for several months now that when I either add a new photo or swap out a current one on our School Website, the image does not show up when I view the page. I have tried both PNG's and JPEG's as well as clearing my cache and trying on an incognito browser window. When I click into the photo it appears like it's a broken image link. Has anyone else had a similar issue?

Comments

  • Lynn Egan
    Lynn Egan
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Elisheva Mayerhoff I've been having the same issue. I've found that if I have to leave the page alone for a few minutes (don't view the page right away, don't refresh or move away from the page) it eventually works. This isn't the ideal situation, but I haven't had the time to contact BB yet.

  • Elisheva Mayerhoff
    Elisheva Mayerhoff
    Sixth Anniversary Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Lynn Egan I just checked it the next day and the photos show up, so I guess it might just need some time to load.

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