Bank recon work undone??

Tanya Ferguson
Tanya Ferguson
Sixth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

I was working on the final few transactions I needed to clear for my Sept bank recon, and somehow when I went back in, half of my cleared transactions were no longer cleared?! Some of these had been cleared a week ago…what happened? Has anyone else had issues?? I am very VERY unhappy at the moment as I try to figure out what has to be re-cleared…

Comments

  • Kristy Soular
    Kristy Soular
    Tenth Anniversary Kudos 3 Name Dropper Participant

    @Tanya Ferguson
    This happened to me last month, August Rec, probably a couple weeks ago. It was a disaster. I almost started completely over. It was at least 15-20 transactions I had to “re-clear”. It was both deposits and payments it happened with. I am nearing the end of September's now and it's off, so it must have happened again and I'll have to go digging to find where. I am trying to use NXT for bank recs instead of database but this never happened database so it's worrisome for sure

  • Tanya Ferguson
    Tanya Ferguson
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kristy Soular It was very strange…it was some checks, some bank drafts, some EFTs, some deposits…it included transactions that were cleared last week, and things that were cleared today. There was absolutely no rhyme or reason to it.

  • Amanda Guardado
    Amanda Guardado
    Third Anniversary Name Dropper Facilitator 1

    @Kristy Soular SAME! Long-term, I've had issue where checks do not appear in register of Webview when working in bank recon, but I could go to database view and see the checks listed there that FNXT had cleared (NOT cleared by me). Once I unclear them, they would show up in webview. Now, the last few months, my bank recs that I can always reconcile to zero, have begun having rolling out of balance issues and I've identified checks that I have marked as outstanding are being cleared by FNXT by the time I save/close and print. So, the next month when those checks actually clear the bank - my new bank rec is out of balance to start with. Very frustrating and causing countless hours of work with still confounded bank recs. Blackbaud will not acknowledge the truth of what I report in order to help so I stopped asking for help and now we have a huge mess. @Tanya Ferguson

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