PO Reversal no included in GL account balance

We went live with FENXT in July and despite having an implementation team and an open case with support for weeks now, we can't resolve why our GL balance does not include the purchase order reversal after the cancelation of the purchase order. It currently shows the original purchase order encumbrance and the invoice, but the reversal is only showing when we run the transaction journal report. This is inflating our GL balances in any of the affected accounts and preventing us from running reports to constituents. I do not see a setting in the reporting criteria when running an income statement or GL detail that allows me to adjust criteria in a way to include it. I would be more comfortable if the issue was within the reporting, but the actual GL balance is overstated and that feels more problematic. Is there a setting we need to adjust? Has anyone run into a similar issue? I am desperate for some help to resolve this.