Do Thank You emails still send from an optimized form in test mode?

Martin Wolff
Martin Wolff
Name Dropper Facilitator 1 September 2024 Monthly Challenge
in Blackbaud Raiser's Edge NXT®: General Discussions

Hi,

I don't see anything in the documentation / tutorial

that says emails are not sent when a form is in test mode, but in my experience with multiple email providers none receive a Thank You email from a form submitted in test mode. The test transaction shows up in the Recent donations table of the form, though.

Can anyone confirm that while a form is in test mode the Thank You emails are not sent?

Thanks super much,
Martin

Comments

  • Samantha McGuin
    Samantha McGuin Blackbaud Employee
    Tenth Anniversary Kudos 5 Name Dropper Participant

    @Martin Wolff I can confirm that yes, acknowledgement emails will get sent when an optimized form is in the default test or test/send data mode. This was as designed so you can test out your email design. In the email, next to the gift amount it will note that this is a test gift.

    Hope this helps!

  • Martin Wolff
    Martin Wolff
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Samantha McGuin
    OK they do get sent in testing, that's good! I prefer that. However, I haven't seen any come through to my email addresses at two different email providers as of yet. I'll poke around some more and see what I can find out. I checked spam folders and such, but didn't see anything.

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