FE NXT Performance Issues

John Blasi
John Blasi
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone experience performance issues specifically regarding FE-NXT? I am not able to submit, approve invoice, run reports, import and edit journal entry batches, etc.. I keep getting the spinning green dot and an error message stating “That's Odd”. This has been occurring since yesterday. We have multiple tickets open for this issue.

Comments

  • Tricia Joles
    Tricia Joles
    Name Dropper Facilitator 1 2024 Season of Giving September 2024 Monthly Challenge

    @John Blasi My reports appear to be running and are not doing anything. Yes, I am having trouble too.

  • Ferdie Alayon
    Ferdie Alayon
    Seventh Anniversary Kudos 2 Name Dropper Participant

    @John Blasi
    hope you're no longer experiencing issues. FE NXT's been running smoothly on my end.

    I have this bookmarked to help me determine whether issues are temporary or caused by major outage.

    Blackbaud Status

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    @John Blasi Hi! I’m sorry are having these issues. Just checking in to see if you still are and I’ll reach out to my team. If you aren’t and found a fix, would you mind sharing it here? Thanks!

  • Judy Chin
    Judy Chin
    Name Dropper Facilitator 1 Loyalty Badge September 2024 Monthly Challenge

    @John Blasi
    Yes, we have been having performance issues, since Sept 2024.

  • John Blasi
    John Blasi
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Crystal Bruce Thank you Crystal! All systems seem to running normally now.

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    @John Blasi Great! Did something get adjusted or change on your end?

  • Jennifer Benson
    Jennifer Benson
    Fourth Anniversary Kudos 2 Name Dropper Facilitator 1

    @Crystal Bruce
    These issues are on going. I had a help desk ticket out for 8 months. It took email after email after HAR files, Hours arguing for them to believe this is a full Blackbaud system error. NO ONE WILL Listen and it is happening again. Please HELP! Who can we reach out to fix this. I currently have yet another ticket they will not listen to again. I can not work!

  • Jennifer Benson
    Jennifer Benson
    Fourth Anniversary Kudos 2 Name Dropper Facilitator 1

    @John Blasi

    I have multiple help desk tickets since last year. I was told after 8 months it had been corrected only to have it start again in November. If you check back through discussions it has been ongoing for sometime. Please create a ticket. It will be the only way they finally review the ongoing issues.

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