1099 Issues Logging into Aatrix

Debbie Arthur
Debbie Arthur
Fourth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

When I click Generate, it takes me to Aatrix, but the screen is mostly blacked out. You can faintly see the Aatrix login screen, but it won't allow you to enter login information. I submitted a ticket to support but haven't heard back yet. Is anyone else is experiencing this issue?

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Debbie Arthur
    I get the same issue but only in Chrome. If I use MS Edge/ Firefox, I can log in successfully. What browser were you using?

  • Debbie Arthur
    Debbie Arthur
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell

    I was using Chrome. This is the browser I normally use, but also tried Edge and still couldn't login.

  • Jennifer Judd
    Jennifer Judd
    Seventh Anniversary Name Dropper Facilitator 1

    @Debbie Arthur we are having the same issue. Were you able to determine a fix? We created a case with Blackbaud, but no fix yet. We also tried to reach out to Aatrix, but the fix they suggested didn't work. We have tried Mac and Windows computers, plus different browsers. I am out of ideas at this point.

  • Debbie Arthur
    Debbie Arthur
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Jennifer Judd
    I switched to Firefox, and was able to login to Aatrix. It's not a browser I ever use, but if you are still having issues, you might want to give it a try, if you haven't already. We were able to process our 1099s today….finally! Hope it works for you too. I know how frustrating this can be. I'm still not clear on why Chrome and Edge weren't working.

  • Jodi Moore
    Jodi Moore
    Name Dropper First Anniversary Facilitator 1

    I've tried three browsers with no luck--Edge, Chrome and FireFox.

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