Electronic Funds Transfer Payments

Brenda Akins
Brenda Akins
Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Our ability to pay the Electronic Funds Transfer invoices nearly came to a stand still this week. Only with great effort and lots of issues was I able to get them paid 6-8 invoices at a time where all previous batches could easily handle 300+ invoices at a time. When I'd try to pay, the green dot would spin and spin and then get an error message because it thought for too long. Any ideas? Any one else struggling with this? We cannot continue paying in this manner and no fix has been given yet except to try smaller batches. 6 invoices at a time is too small of a batch to be realistic.

Comments

  • Anne Swearingin
    Anne Swearingin
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Brenda Akins
    I have an ongoing case with that green dot in both RE and FE. All I get is clear browser, change browsers, contact support if it continues. Hope things get better for you.

  • Jennifer Benson
    Jennifer Benson
    Fourth Anniversary Kudos 2 Name Dropper Facilitator 1

    @Brenda Akins I have had 2 cases for over 1.5 years and they still have not resolved any issues and do not believe this is system wide. We are looking into payment assistance to resolve our EFT processing errors. We cannot continue to delete payments and redo them. There are days like to day I can not even enter invoices. It is so frustrating.

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Brenda Akins we have been having this issue for nearly two years now. very frustrating. we have a ticket, but they seem to close it, stating everything is working properly.


  • Brenda Akins
    Brenda Akins
    Name Dropper Facilitator 1

    @Brenda Akins
    Update for anyone reading this discussion… The problem persisted for us for a full week, and then the next Monday morning worked perfectly fine. It is definitely a Blackbaud issue and not our computers or browsers. This week we had an issue with the import function. Had to completely recreate it in web view and finally got a payment out yesterday. BB support was zero help there but we did find help from the Knowledge Database.
    Blackbaud doesn't know it yet, unless they read this post, but we will be switching to a new service. This level of support and functionality is not acceptable. Best of luck to you all!

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    @Brenda Akins Hi! We’re sorry to hear you are frustrated. I’ve reached out to your Customer Success Manager, who will be in touch. I've also let support know and I'll report back anything I hear related to the issue you described.

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