AR Invoicing Line Items Failing to Save

Tara Makas
Tara Makas
Sixth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Hi is anyone else getting the same error message when trying to update an AR line item?

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Once I update the line item in anyway and try to save it states that it is failing to save.

Thank you!

Comments

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge First Reply

    @Tara Makas Hi! Are you still seeing this error message? If so, have you reached out to Blackbaud support? If yes and you received a solution, would you mind sharing it here in case others are seeing the error message? Thanks!

  • Tara Makas
    Tara Makas
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Crystal Bruce
    Hi Crystal, I did reach out to Blackbaud support as I am not able to invoice/credit memo or do anything with line items needing edits. They were in fact able to duplicate the error message in their test environment and they stated that they were sending it internally to see what is the cause. Sadly we are at a standstill until this can be fixed.

  • Tara Makas
    Tara Makas
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Crystal Bruce
    this is the fix Blackbaud support said to use, which honestly is a bit cumbersome but it at least is working.

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    Now if only they can fix this issue with the system thinking every invoice is a duplicate and not letting us invoice. We can only invoice in data base view where it asks us if its a duplicate entry and when we confirm its not, we are able to proceed and save the invoice. In webview, you dont even have that option. It just automatically says its a duplicate and doesn't let you proceed. Sigh. I wish I could get with someone on the developmental team. I use AR all day every day and it seems like AR is having the most issues with the transition by far.

  • Jeff Trzaska
    Jeff Trzaska
    Third Anniversary Kudos 2 Financial Edge NXT Fall 2025 Product Update Briefing Badge Name Dropper

    @Tara Makas

    We are having the same, “We can only invoice in data base view where it asks us if its a duplicate entry and when we confirm its not, we are able to proceed and save the invoice. ”, issue.

    Have you been able to find a solution?

  • Tara Makas
    Tara Makas
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Jeff Trzaska good morning. I am so sorry for my delayed response. I was out of the office. We did hear back from Blackbaud. This is a known issue where it is stating that the invoice is a duplicate even though business rules allow us to do the invoice in database view. They said that they are now aware of the issue after I brought it to their attention but that there is no expected ETA on when it will be fixed. They advised that we either invoice in database view or change our business rules in webview to remove the duplicate invoice check.

  • Sandra Garcia
    Sandra Garcia
    Facilitator 1

    I am having the same issue as of yesterday. However I can't invoice in database view either, I get the same error message.

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