Check voided in error

Marie Scheurich
Marie Scheurich
Fourth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

I inadvertently voided a check in Blackbaud which had been cashed but not yet cleared in the system. What is the best way to correct this? Right now, the original invoice is open for payment. I marked it "on hold" so that a new check is not issued. Is there a way to reverse a void?

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Marie Scheurich
    Go to the check, note all the data , then delete / purge it. Then remake the check using the same check number and data. If it was posted when you voided it, there is a reversal. that has to be posted before you can delete the payment and make a new one using the same number.

  • Marie Scheurich
    Marie Scheurich
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Kevin Brazell
    Thanks Kevin. I saw this resolution on Knowledgebase this morning, but your explanation is a bit clearer.

  • Virginia Lim Stembridge
    Virginia Lim Stembridge
    Name Dropper First Anniversary Facilitator 1

    @Kevin Brazell I try to follow you the process by creating a reversing batch for the posted void check but it won't let me save because of this error message :"This journal is not allowed according to the business rules." even thought the Business Rules is set to “Allow users to edit reversal post status on voided checks”.

  • Virginia Lim Stembridge
    Virginia Lim Stembridge
    Name Dropper First Anniversary Facilitator 1

    @Kevin Brazell Should the Journal source be switched to Jounrnal instead of Accounts Payable?

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Virginia Lim Stembridge
    depending on your approval rule settings, yes. Some rules won't let you use for example the AP code in a JE on the GL side, so you'd use the GL journal code instead. Depends on your business rule settings in your database.

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