Validate a user identity token fails

@Alex Wong @Kim Leblanc I did try creating a new connection, signed in and connected it to the proper environment, but the flow is still failing at ‘Validate User ID Token’ step (after testing it in the proper environment). I would also like to note that I am getting 400 response status code, while Kim's error code is different, even though our errors are the same.

I am also getting the same issue on an adaptive card flow. I get the following message “Action 'Validate_a_user_identity_token' failed: Unhandled operation ID 'ValidateUserIdentityToken'” This only started on Monday as well.

We're based in the UK so it might be regional thing with BlackBaud in Europe. The app worked no problem up to this date. I have tested and removing the step to validate the user token worked.

@Kim Leblanc I am also experiencing this issue, also in the UK. No changes to flows or application but all flows now failing with Unhandled operation ID 'ValidateUserIdentityToken'. On the advice of support, I tried creating the simplest possible flow from the “Trigger a flow from a SKY Add-in button” template in a new application, but this returned the same exception.

Here's the details of the request/response. I've removed the uit and application_id for security, but these looked sensible, and the exception message appears to implicate the method itself rather than the values:

Input:
{ "host": {

"connectionReferenceName": "shared_blackbaudskyaddins",

"operationId": "ValidateUserIdentityToken"

},

"parameters": {

"body/uit": "---",

"body/application_id": "---"

}}
Output:
{
"error": { "message": "Unhandled operation ID 'ValidateUserIdentityToken'" }
}

@Joel Henthorn
please provide the support case #

@Erik Leaver can you follow through wtih support on this. Appears to be trouble outside U.S.

@Varun Mulchandani Support often has difficulty understanding what might be a core platform issue vs an issue around a customization. I'll find your case number & comment on it so we can get it logged for investigation.

@Alex Wong

I updated my support ticket with a link to this discussion, and received the following update:

Blackbaud Support Case 019997930:
Upon further internal discussion, it seems there is something that will need to be addressed on our end to fix the issue. It seems there is something between Blackbaud and Microsoft that will need to be rectified, based on the information I have so far. It also appears to be an issue affecting specifically our UK clients.

That said, I have raised this as an issue with our engineering team. Moving forward they will be addressing the issue and I will keep you updated on the progress.

@Kim Leblanc

I'm also getting the same error on a previously working flow. Started on Feb 11th. I'm in Canada.

Going to submit a support ticket.

@Varun Mulchandani The issue has been remediated in the code and we are now waiting for Microsoft to roll out the updates across regions. They deploy updates over a 4 week schedule to their different regions so I don't have an exact date your region will receive the update. But it's coming. Once deployment starts, we don't have any visibility into the progress unfortunately.

Hi @Erik Leaver. The Validate User ID Token is still not working. I was wondering if you have any further updates about the issue? Also, you said the updates deployment vary depending on the region. I am in Canada. Do you know when the updates will be rolled out for Canada?

@Erik Leaver Yes its resolved now. Thanks for the help!